Smarter live chat with ZynfoAI
The AI answers routine questions from your own content. When a customer needs a person, a teammate claims the chat in the shared Inbox and sees the whole conversation.
AI and your team in the same chat
The AI takes the questions your content already answers. Your team takes the rest, with the conversation in front of them.
Customer
Resolved
Chats that need a person are queued in the Inbox with the full transcript.
What your team gets
The parts of ZynfoAI that make AI plus live chat work.
AI answers first
The agent replies straight away from your trained content, with source links, so customers don't wait in a queue for simple answers.
Working hours and handoff
Set live-agent hours in your timezone. Inside them, chats that need a person are queued in the Inbox; outside them, customers see your offline message.
Claim, transfer, resolve
A teammate claims a chat and the AI stops replying. They see the full conversation and can transfer or resolve it.
Summaries and canned replies
AI Summarize gives a three-point recap of a long chat, and `/` canned replies and private notes speed up your team.
Unified Inbox
Website chat and WhatsApp conversations land in one shared Inbox, with filters for open, assigned and unassigned chats.
Dashboard
See sessions, satisfaction from chat ratings, peak hours, Unanswered Questions and Trending Topics.
Traditional vs ZynfoAI
See how AI-powered live chat compares to traditional support.
| Feature | Traditional Chat | ZynfoAI |
|---|---|---|
| First response | When an agent is free | AI replies straight away |
| Outside office hours | No answer until morning | AI answers, offline message for handoff |
| Routine questions | Handled by your team | Answered from your content |
| Context during handoff | Customer repeats info | Full history transferred |
Where teams use it
The same setup works for any business with repeat questions.
E-commerce support
Answer FAQs from your content and hand complex questions to your team.
SaaS support
Answer FAQs from your content and hand complex questions to your team.
Financial services
Answer FAQs from your content and hand complex questions to your team.
Travel
Answer FAQs from your content and hand complex questions to your team.
FAQ
Frequently asked questions
Everything you need to know about setting up and using ZynfoAI.
How does AI live chat integration work?
AI live chat integration combines AI automation with human support in a seamless workflow. When a customer starts a chat, AI handles the first response using your knowledge base. If human help is needed, the AI seamlessly hands off to an agent with full conversation context.
When does the AI hand off to a human?
The AI hands off to humans in several scenarios: (1) Customer explicitly requests a human, (2) Query is too complex for AI, (3) Customer shows frustration, (4) Query type requires human handling (refunds, complaints).
Which live chat platforms can ZynfoAI integrate with?
ZynfoAI has its own chat widget and team inbox, so your team takes over chats inside ZynfoAI. It doesn't connect to Intercom, Zendesk, Crisp or Salesforce. Tickets can be synced to Freshdesk, and leads are sent to Freshsales.
Does the customer know they are talking to an AI?
We recommend transparency, such as using a distinct AI avatar or starting with a brief introductory message like 'Hi, I am Zynfo's AI assistant'. However, you can completely customize the agent's name, avatar, and style to match your preferences.
Can human agents intercept an active AI chat?
Yes, human support agents can monitor active AI conversations in real-time from their existing help desk dashboard. At any point, they can take control of the conversation, and the AI will instantly step back.
Let ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.