Smarter live chat with
ZynfoAI
Seamless Collaboration Between AI & Human
Ditch the bots that just repeat 'I didn't understand'. ZynfoAI works alongside your agents to resolve more tickets, faster.
Customer
Resolved
Complex issues are instantly handed off to agents with full chat transcripts.
Everything you need to Deliver Fast Support
Feature-packed to empower your support team and delight your customers.
Instant AI First Response
AI handles initial queries instantly—no waiting in queue. Answer FAQs, provide information, and resolve simple issues in seconds.
Intelligent Routing
When human help is needed, AI routes to the right agent based on query type, customer tier, language, and agent expertise.
Seamless Human Handoff
Full conversation context transfers to agents. They see everything the AI discussed, customer sentiment, and suggested responses.
AI Agent Assist
AI suggests responses, surfaces relevant knowledge base articles, and auto-fills information for agents.
Unified Inbox
Manage conversations from website chat, WhatsApp, Facebook Messenger, and email in one place.
Real-Time Analytics
Track resolution rates, response times, customer satisfaction, and AI performance.
Traditional vs ZynfoAI
See how AI-powered live chat compares to traditional support.
| Feature | Traditional Chat | ZynfoAI |
|---|---|---|
| First response time | Minutes to hours | < 5 seconds |
| Availability | Business hours only | 24/7/365 |
| Query resolution | 100% human handled | 60% AI resolved |
| Context during handoff | Customer repeats info | Full history transferred |
ZynfoAI for Every Industry
See how different businesses use ZynfoAI to transform their support.
E-commerce Support
Handle FAQs instantly and escalate complex queries seamlessly.
SaaS Success
Handle FAQs instantly and escalate complex queries seamlessly.
Financial Services
Handle FAQs instantly and escalate complex queries seamlessly.
Healthcare
Handle FAQs instantly and escalate complex queries seamlessly.
Travel
Handle FAQs instantly and escalate complex queries seamlessly.
Got questions?
How does AI live chat integration work?
AI live chat integration combines AI automation with human support in a seamless workflow. When a customer starts a chat, AI handles the first response using your knowledge base. If human help is needed, the AI seamlessly hands off to an agent with full conversation context.
When does the AI hand off to a human?
The AI hands off to humans in several scenarios: (1) Customer explicitly requests a human, (2) Query is too complex for AI, (3) Customer shows frustration, (4) Query type requires human handling (refunds, complaints).
Automate Support & Capture Leads
with AI Agents
Start using AI agents to answer customer questions, capture leads, and support your business 24/7 — without adding more work to your team.
Free trial · Setup in 5 minutes · Cancel anytime
Questions? Talk to us.