An AI knowledge base that answers with the source.
Add your website, PDFs, spreadsheets and Google Docs. ZynfoAI answers customers and your team from that content, links the page it used, and sends your fallback message when something isn't covered.
- Source links under answers
- Answers only from your content
- Resync a source when it changes
From your documents to an answer, in four steps
The method is called retrieval-augmented generation: find the right passage first, then write the answer from it. Example data shown.
Add your documents
Upload PDF, Word or Excel files, pick Google Docs and Sheets, or add your website and choose the pages to import. Resync or re-import when something changes.
Understand the question's meaning
"Can I send it back after three weeks?" finds your 30-day returns paragraph, even though the words don't match. Shorthand and typos work too.
A fallback when it doesn't know
The agent answers from your documents. When a question isn't covered, it sends your fallback message or offers your team.
Answers with sources, on every channel
Show 1 to 3 source links under each answer, on your website and WhatsApp.
"Returns must be requested within 30 calendar days of delivery. All items must be unused, in their original packaging, and include all tags."
"Can I send back an order after 3 weeks?" → Matched with 30-day window "Return shipping is free for all domestic orders within the United States. Pre-paid shipping labels are generated automatically upon return approval."
"Who pays for return postage?" → Pre-paid shipping label "What is the return window?" → "Returns are accepted within 30 days of delivery."
"Do you accept crypto payments?" → "I don't have information on cryptocurrency. Let me connect you with our team."
What is the home office equipment reimbursement allowance?
Full-time team members receive a $500 annual allowance for home office equipment, monitors, and ergonomic desk accessories.
The content you already have
Website pages, spreadsheets, documents and Google Drive files. Values shown are example data.
Import pages from your sitemap
Add your website. The crawler finds your sitemap, follows links, respects robots.txt, and lets you choose which pages to import.
Excel files and Google Sheets
Upload XLS or XLSX files, or pick Google Sheets, so the agent can answer questions about prices, packages and product details.
See where an answer came from
Turn on source links and each answer shows 1 to 3 documents or pages it was based on.
Pick only the files you want
Connect Google Drive and import only the Google Docs and Sheets you select. Anything you don't pick stays out of the agent.
How your content is handled
What ZynfoAI does to keep your knowledge separate and your answers on topic.
Your data stays in your workspace
Each account's content is kept separate from other customers'. PII is redacted during ingestion.
Fallback and guardrails
Questions your sources don't cover get your fallback message. Built-in guardrails resist prompt injection, including instructions hidden in a page or file.
Update a source in one click
When a page or document changes, click Resync on that source and the agent uses the new version.
See what your docs are missing
The dashboard lists Unanswered Questions and Trending Topics, so you know which document to add next.
From your documents to every channel
One set of sources answers on your website and on WhatsApp.
Guess the keyword, then read
Customers have to guess the right search term, open three articles and find the paragraph themselves.
Ask in plain words, get the answer
Understands everyday wording, answers from your sources, and links the documents it used.
Confident answers you never wrote
A model with no access to your policies can invent a return window or a discount, and the customer holds you to it.
Source links and a fallback
The agent answers from your documents. If they don't cover a question, it sends your fallback message or brings in your team.
Questions about AI knowledge base software
Sources, file support and data privacy.
What is an AI knowledge base?
It is your own content, such as website pages, PDFs, Word files and spreadsheets, indexed so an AI agent can search it before it replies. Instead of handing someone a list of articles, the agent writes the answer and links the page or file it used.
What can I add to the knowledge base?
Website pages (the crawler finds your sitemap, follows links, respects robots.txt and lets you choose which pages to import), PDF, DOC, DOCX, XLS and XLSX files up to 5 MB each by default, and the Google Docs and Sheets you pick from Google Drive. The plan includes up to 500 sources.
How does the knowledge base chatbot avoid making things up?
It answers from the passages it finds in your sources. When your sources don't cover a question, it sends your fallback message or offers your team instead of guessing. No AI is right every time, so test it in the Playground before you publish and check Unanswered Questions each week.
Does it update when my documents change?
Not on its own. When a page or document changes, click Resync on that source and the agent answers from the new version. Make Resync part of the routine of whoever owns that document.
Where can customers and my team ask it questions?
On your website through the chat widget, and on WhatsApp through the WhatsApp Business API. For staff, put the same widget on your intranet or internal tool. The same sources answer on every channel, and a teammate can take over any customer chat from the shared Inbox.
How is our company data handled?
Each workspace's content is kept separate from other customers'. Personal information is redacted during ingestion, and the widget only loads on the domains you allow. Even so, leave payroll files and personal records out of the sources you add.
Test it on your own documents.
Start the 7-day free trial and test answers from your own website, PDFs or Google Drive.