Platform Feature

Redefining Conversations with
Team Inbox

Consolidate website chats, messaging channels, email, and your internal chat platform messages into a single, unified team messaging dashboard.

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How does the team inbox feature work?
I automate the team inbox workflow in real time.
All conversation records sync to your dashboard.
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Experience the Power of Team Inbox

AI features built to understand, respond, and elevate every customer interaction with team inbox.

Manage site customer chats and messaging channels sales queries from one screen

  • Eliminates switching between different messaging tabs and dashboards
  • Improves response times by keeping conversations organized
Active Routing
Agent Sarah
Assigned 1m ago

Assign incoming chats to support agents automatically based on workload

  • Improves response times by keeping conversations organized
  • Enables collaborative ticket resolution via internal mentions
Transfer Trigger
"Transfer requested: customer sentiment low"

Collaborate on complex tickets by leaving internal comments for team members

  • Enables collaborative ticket resolution via internal mentions
  • Stores unified customer contact histories across all channels
Omnichannel Sync
SlackWidgetEmail

Common Questions

What channels are unified inside the ZynfoAI Team Inbox?

The Team Inbox centralizes live chat, emails, messaging channels messages, SMS, and social media comments (Facebook & Instagram) in one feed.

Can agents assign conversations to each other?

Yes. Agents can assign chats to specific specialists, transfer threads between departments, and set up team routing rules.

Can agents leave internal notes on chat threads?

Yes, agents can write private internal notes that are only visible to the team, making collaboration fast and simple.

Does the inbox support collision detection?

Yes. Agents can see who is currently viewing or typing a response to a customer thread, preventing double replies.

Can I track agent performance inside the inbox?

Yes, the dashboard tracks agent response times, resolution rates, CSAT rankings, and total closed conversations.

Explore More ZynfoAI Features

Discover the complete suite of tools powering ZynfoAI's customer support and sales automation ecosystem.

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Track chatbot performance, resolution rates, user satisfaction (CSAT), and conversion metrics from a centralized dashboard.

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Chat History

Preserve complete conversation logs and user profiles across multiple sessions. Deliver continuous support without repetitive queries.

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Conversation Routing

Automatically route customer chats, tickets, and leads to the right team member based on language, topic, or account value.

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Custom Actions

Enable AI agents to fetch live data and execute API actions. Let bots update CRMs, look up account balances, and run automation loops.

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Document Sync

Automatically sync your AI chatbot knowledge base with Google Drive, Notion, Confluence, and website sitemaps in real-time.

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Email Support

Draft, organize, and automate email replies using AI. Connect ZynfoAI to support@ mailboxes to resolve issues via email.

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FAQ Automation

Resolve repetitive customer questions instantly with accurate, RAG-grounded AI answers. Deflect up to 70% of support tickets.

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Human Handoff

Enable seamless transition from AI chatbot to live human agents. Ensure customer issues are resolved without losing chat history or context.

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Lead Qualification

Automatically filter, qualify, and score website visitors. Ensure your sales team only spends time on high-intent prospects.

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Live Chat

Combine AI speed with human touch. Manage real-time conversations with site visitors from a unified dashboard.

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Multi-Language Chatbot

Serve a global audience with automatic translation and language detection. Support over 50 languages fluently in a single chatbot.

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Order Tracking

Resolve shipping and order status inquiries instantly. Connect to your online store platform, your e-commerce system, and shipping providers to give real-time updates.

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Product Recommendations

Boost e-commerce conversion rates by delivering personalized product recommendations in chat based on customer preferences.

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Returns Automation

Simplify customer returns and exchanges. Automate label generation, policy validation, and refund processing inside chat.

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Website Chat Widget

Deploy a modern, fast, and customizable chat widget on your website. Improve visitor engagement and lead conversion with glassmorphism design.

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Automate Support & Capture Leads
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