Privacy Policy | ZynfoAI

1. Introduction

ZynfoAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide to us, including:

Account information (name, email address, company name)
Contact information for support and communication
Payment information (processed securely through third-party providers)
Content you upload or provide access to, including documents and knowledge base materials
Data from third-party integrations (Google Drive files, Shopify store data, Freshdesk/Freshsales CRM data)
Chatbot conversations and interactions
Feedback and survey responses

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect:

Usage data (pages visited, features used, time spent)
Device information (IP address, browser type, operating system)
Log data (access times, error logs, performance data)
Cookies and similar tracking technologies
Analytics data to improve our Service

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues
Comply with legal obligations
Protect the rights and safety of our users and others

4. Google API Disclosure

ZynfoAI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Service: User Data Policy, including the Limited Use requirements.

Our app uses Google Drive access to allow you to index and sync your documents for the purpose of training your AI chatbot. We do not share this data with third parties other than as necessary to provide the Service.

5. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for monetary consideration.

4.2 When We May Share Information

We may share your information in the following circumstances:

With your explicit consent
With service providers who assist us in operating our Service (e.g., Firebase for authentication, cloud storage providers)
To comply with legal obligations or court orders
To protect our rights, property, or safety
In connection with a business transfer or acquisition
With your organization if you're using an enterprise account
With third-party platforms you explicitly choose to integrate (Shopify, Freshdesk, Freshsales, etc.)

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection practices
Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your information
Restriction: Request restriction of processing
Withdraw consent: Withdraw consent for data processing

To exercise these rights, please contact us at support@zynfo.ai. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Shopify API Compliance

For users integrating with Shopify, we process store data in accordance with Shopify's API Terms and Data Processing Addendum. You may request the deletion of your Shopify-related data at any time by disconnecting the integration or contacting us.

13. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@zynfo.ai