ZynfoAI changelog and product updates

When a customer asks how to buy, the agent gives the price, the steps and a link to your pricing page, then offers a demo.

Workflows come first: when a chat matches one of your workflows, the agent runs it and uses its text instead of a general answer.

Demo booking shows the next 7 days and the open times in the visitor’s own time zone, based on your calendar and working hours.

A booked demo is added to the visitor’s lead, with the meeting time.

Your live chat status shows when customers can’t reach you, and why.

Emails in the Inbox show as email cards with the sender and subject. Quoted text and footers are folded away.

Newsletters and cold sales emails stay in the Inbox but never get an AI reply.

Your website’s logo appears next to your workspace name.

A WhatsApp link appears in the sidebar once WhatsApp is connected.

WhatsApp broadcast campaigns and the AI template writer are part of the Pro plan.

Setting up a company email sender explains clearly when a domain can’t be used.

New Starter plan: $39 a month for website chat, Shopify and WhatsApp, with 1,000 AI replies a month.

Plan prices show in your local currency where one is available.

The website chat counts as installed only once we see it running on your site. You can also check it with Verify installation.

The agent follows your instructions more closely: goal, tone, things to always or never do, and your fallback message.

The agent replies in the customer’s language and script, including mixed languages like Hinglish.

A redesigned AI agent page with tabs for Agent, Knowledge, Website, Email, WhatsApp and Team inbox.

Email and WhatsApp each have their own AI settings: who answers, tone and email signature.

Test chat replies no longer count toward your monthly AI replies.

Customers is now Contacts, with one record per person and tabs for leads and customers.

Leads and tickets use one set of statuses everywhere, and duplicates can be merged and undone.

Leads and tickets open on a board by default.

Workflow Test run shows each step as it runs, in plain words, with sample customer data.

A refreshed dashboard: faster pages, one layout across the app and fewer buttons.

Returns started from the chat send Shopify a return reason.

Google Calendar uses your primary calendar by default.

Shopify storefront chats now answer from the store’s own content.

The agent no longer offers a discount code that Shopify reports as inactive.

You can link an existing ZynfoAI workspace to a Shopify store.

Customers can request a return from the chat.

The agent can offer and apply one of your discount codes during a chat.

Shoppers can add products to their cart straight from product cards in the chat.

A proactive message bubble can greet visitors on your storefront.

Shopify orders are credited to the chat that led to them.

The agent replies in the language the customer writes in.

Billing history now lists your invoices.