Frequently asked questions

ZynfoAI is an AI agent platform that automates customer support, captures qualified leads, and handles e-commerce order questions on your website and WhatsApp. It answers from your company's documentation, website pages and product catalog, and when it isn't sure, it hands off instead of guessing.

Unlike legacy platforms that penalize your growth by charging $0.99 per resolution or gating essential features behind expensive per-seat tiers, ZynfoAI offers 100% transparent flat pricing ($0 per resolution and up to 11 team seats included). Furthermore, ZynfoAI uses intent-driven autonomous agents rather than rigid, fragile keyword trees.

ZynfoAI is built for Shopify stores, SaaS providers, customer service teams and growing businesses that want routine questions answered at any hour, automated lead capture and CRM sync without adding support headcount.

No coding is required. Enter your website URL or upload your knowledge files, let ZynfoAI ingest your content, customize your chat widget, and paste one line of script into your website HTML or install our Shopify app.

ZynfoAI supports website crawling (sitemap discovery and link following up to 500 URLs on the Pro plan), file uploads up to 5MB (PDF, DOC, DOCX, XLS, and XLSX), Google Drive (importing selected Google Docs and Google Sheets), and direct Shopify product catalog synchronization.

You can connect WhatsApp Business directly via the official Meta Cloud API using Meta Embedded Signup or manual API credentials. Once connected, your AI agent handles customer conversations with interactive buttons and lists, automatically pausing whenever a human team member claims the chat.

You copy a single JavaScript snippet provided in your dashboard and paste it into your website HTML before the closing </body> tag. It works seamlessly across custom websites, Shopify, WordPress, Webflow, and modern frontend frameworks.

ZynfoAI includes pre-trained autonomous agents for Customer Support (24/7 instant FAQ answering and ticket resolution), AI SDR & Lead Qualification (capturing contact details, scoring buyer intent, and syncing to CRM), and E-Commerce & Orders (checking live Shopify order and refund status).

ZynfoAI uses retrieval-augmented generation (RAG): the AI answers from your ingested knowledge sources and shows source links with its answers. If information is missing from your documentation, it falls back to your custom fallback message or routes the conversation to a person.

The agent can collect lead details through in-chat forms (name, email, phone, custom fields), create support tickets, check existing ticket statuses, look up live Shopify order tracking and refund statuses, cancel unfulfilled orders, recommend store products, and trigger human live chat handoffs.

When a visitor requests human help or complex issues arise, the AI transfers the session to your unified inbox. Support reps can claim sessions, transfer between team members, add private internal notes, use '/' canned replies, generate 3-bullet AI conversation summaries, and convert chats to tickets. Working hours and timezone schedules ensure offline visitors receive custom messages.

ZynfoAI connects to Freshsales (new leads are pushed automatically when they're captured) and Freshdesk (tickets created in ZynfoAI can be synced with a manual sync action). For e-commerce, it integrates with Shopify, and you can import Google Docs and Sheets from Google Drive. HubSpot and Zoho are coming soon.

ZynfoAI is one flat plan at $99 USD a month (or $990 a year) with every feature and channel included. Visitors outside the US see an approximate price in their local currency on the pricing page; billing is in USD.

No. Unlike platforms like Intercom Fin that penalize your growth by charging $0.99 for every question resolved, or legacy helpdesks that charge $39 to $99 per human agent seat, ZynfoAI charges $0 per resolution and provides up to 11 team member seats.

The All-In-One Pro plan includes 5,000 monthly conversations and knowledge base training on up to 500 website URLs/pages and uploaded documents (up to 5MB per file). Manual resyncing is available to refresh updated content.

You get full, unrestricted access to the complete All-In-One platform for 7 days. You can connect your website, integrate WhatsApp, upload your knowledge documents, and test autonomous agent workflows. No credit card is required to sign up.

If your business handles more than 5,000 conversations a month, book a call and we will work out a plan for your volume and setup.

Yes, absolutely. There are no annual lock-in contracts or cancellation penalties. You can cancel your subscription with 1 click directly inside your dashboard anytime.