WhatsApp AI chatbot

A WhatsApp AI chatbot that answers like your best teammate.

Connect your WhatsApp Business number with Meta's Embedded Signup. ZynfoAI answers from your own content, sends buttons and lists, checks Shopify orders, and passes the chat to your team with a summary when a person is needed.

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Kestrel Outdoor WhatsApp Business

Hi, has my tent shipped yet? Order #5518

Kestrel Outdoor Yes, order #5518 shipped yesterday and is due on Friday.
Order #5518Shipped
Shopify · 1 itemArrives Friday

Great. Do I need to seal the seams before using it?

Kestrel Outdoor No, the Ridgeline 2 comes with factory-taped seams. Just pitch it once at home to check all the parts are there. Ridgeline_2_Care_Guide.pdf
What it handles

The messages your WhatsApp number gets every day.

Each conversation shows what the customer sees on WhatsApp and what ZynfoAI did behind the reply.

Questions with quick options WhatsApp Business
Kestrel Outdoor WhatsApp Business

What sleeping bag do I need for camping in October?

Kestrel Outdoor For October nights, most people choose a 3-season bag rated to about -5°C. Which would help most? Tap an option: Compare 3-season bags · Sizing guide · Talk to the team kestreloutdoor.com/sleeping-bag-guide
Behind the scenes
  1. Searched your trained sources for sleeping bags and seasons.
  2. Answered from your sleeping bag guide.
  3. Sent the reply with a WhatsApp list of three options.
How it works

Connect your number, add your sources, go live.

Connect your WhatsApp Business number through Meta's Embedded Signup, add your website and documents, and test replies in the Playground first. Your website widget runs from the same agent.

Knowledge baseData Sources
SourceChunksStatus
yourstore.com0/142 URLs
0
ProcessingSync in progress
Returns_Policy.pdfPDF · 12 pages
48
ActiveSynced 2h ago
Shipping & FAQGoogle Docs · 6 docs
112
ActiveImported 1d ago
AI-powered smart crawling · respects robots.txt
Chat widget configurationAI Agent
Saved
Senior Customer Success Rep
#C2410C
Bottom right (recommended)
Enable human handoffRoute to your team when the AI isn't sure
Live agent working hoursMon–Fri · 9:00–18:00
Ava · Your StoreLive support
Hello! How can I assist you today?
Can I return an item after 20 days?
Yes. You have 30 days to return unworn items, and returns are free.Source · Returns_Policy.pdf
Type your message...
Powered by ZynfoAI
DeploymentIntegrations
2 live
<script id="__chatbotSdk__" src="https://app.zynfo.ai/widget/embed.js" data-chatbot-id="ava-7f3k" async></script>
Website widgetAny site or builder
Connected
WhatsApp BusinessMeta Cloud API
Connected
ShopifyOrders, returns, products
Connected
FreshsalesLeads from chat
Connected
InboxOpen · 3
Search sessions...
Sarah K.now

Can I swap it for a larger size?

Queued for Support
Mike J.8m

Where's my tracking number?

Automated
Lisa P.12m

Do you ship to Canada?

Automated
Sarah K.WhatsApp · Order #1042
Queued for Support
Transcript history
Hi! Where's my order #1042?
Visitor · 3m ago · ✔✔
ZynfoAIIt shipped yesterday via DHL and arrives Thursday.
AI Chatbot · 3m ago
Great. Can I swap it for a larger size?
Visitor · now
🔒 Internal noteExchange request. Needs a human to approve.
Hi Sarah, Priya here 👋 I've set up a free exchange to size 9. The label is on its way.
Support Agent · just now
Unassigned conversationClaim it to start responding.
💬 Public reply🔒 Private note
Type your message… (/ for canned replies)
Stay in control

One Inbox for WhatsApp and web chat.

WhatsApp messages sit next to your website conversations. Filter by channel, claim a chat, and the AI steps back.

  • AI pauses while you reply

    Claim a WhatsApp chat in the Inbox and the AI stops replying, so the customer never gets two answers at once.

  • Templates and campaigns in one place

    WhatsApp Management lists your templates as Approved, Pending or Rejected, and lets you send campaigns and manage contacts.

  • Your number, your Meta account

    Connect with Embedded Signup or enter your Meta Cloud API credentials manually. The business profile stays under your control.

Inbox Open · 3
Aisha N. Official WhatsApp Business · Live Session
Shopify OrderCustomer ProfileSummarize

My order came with the wrong colour.

ZynfoAI Agent

Sorry about that. I'm passing you to our support team so they can arrange an exchange.

Queued for Support · WhatsApp

Private team note Order #5581, olive instead of navy. Warehouse picking error, send the exchange label today.
Unassigned Conversation Click Claim Session to take over from AI.
+1 (415) 882-9014 Official WhatsApp Business · Live Session
Shopify OrderCustomer ProfileSummarize

¿Hacen envíos a México y cuánto tarda la entrega?

ZynfoAI Agent

¡Hola! Sí, realizamos envíos a México mediante DHL Express con entrega en 3 a 5 días hábiles.

Private team note Automatic Spanish language detection. Delivery policy cited from shipping guide.
Unassigned Conversation Click Claim Session to take over from AI.
+44 7911 123456 Official WhatsApp Business · Live Session
Shopify OrderCustomer ProfileSummarize

I ordered 10 minutes ago but typed the wrong apartment number on order #10510.

ZynfoAI Agent

Let me pause fulfillment on Order #10510 while I connect you with our dispatch desk.

Duty Agent

Updated apartment number to 4B in Shopify. Order is ready to dispatch!

Private team note Shipping address amended in Shopify before fulfillment release.
Claimed by Specialist Agent actively managing this thread.
Guide

Running ZynfoAI on WhatsApp: setup, handoff and costs

What it does on your number

Most WhatsApp messages to a business are the same few questions. “Has my order shipped?” “Do you deliver on Sundays?” “Can I change the size?” ZynfoAI answers those from your own website pages and documents, on your own business number, at any hour.

The same agent can also take actions. For Shopify stores it checks order and refund status, cancels an order that hasn’t shipped, and recommends products from your catalog. For service businesses it collects a name and number and saves the lead to your CRM. Replies can include buttons and lists, so customers tap instead of type. New to the idea? Our WhatsApp AI chatbot guide explains how it works, use cases by industry, and how to choose a platform.

Connect your number with Embedded Signup

WhatsApp AI runs on Meta’s WhatsApp Business Platform, not the phone app. ZynfoAI connects through Meta’s Embedded Signup, which takes you through Meta’s own screens:

  1. Log in with your Facebook or Meta business account.
  2. Pick or create your business portfolio and WhatsApp Business account.
  3. Add and verify the phone number customers will message.
  4. Set the display name customers see.

Then add your sources: website pages, PDFs, Word and Excel files, Google Drive documents and, for stores, your Shopify catalog. Test answers in the Playground before you go live. The WhatsApp integration page covers the setup screen by screen, and our guide to integrating an AI chatbot with the WhatsApp Business API explains the steps for teams doing it the first time.

Hand off to a person, with the context

Some chats need a person: a damaged parcel, a complaint, a custom quote. When a customer asks for someone, the AI writes a short summary and routes the chat to your team within your working hours. Routing can go round-robin, to whoever is least busy, or to everyone at once. If nobody claims it, the chat goes back to the queue.

Whoever picks it up sees the whole WhatsApp thread and the summary in the team inbox, next to your website chats. The AI stays quiet while they reply, so the customer never gets two answers. Outside working hours the agent can open a ticket, take a message or keep answering. More on how this works in human handoff.

What it costs, and what Meta charges

The ZynfoAI plan is $99 a month or $990 a year, with a 7-day free trial. It includes 5,000 conversations a month across WhatsApp and your website, 11 team seats and one AI agent. See pricing for the details.

Meta’s WhatsApp charges are separate from your ZynfoAI plan. Under Meta’s per-message pricing, you pay when a template message is delivered, and the rate depends on the category and the recipient’s country. Replies inside the 24-hour customer service window that opens when a customer messages you are free. The WhatsApp pricing calculator gives you a rough monthly estimate.

Messages you start need a template and an opt-in

A customer message opens a 24-hour window for free-form replies. Anything you send outside it, like a campaign or a reminder, must be a Meta-approved template. ZynfoAI lists your templates as Approved, Pending or Rejected and sends campaigns to your contacts. Meta also requires opt-in before you message anyone, so only send to people who agreed to hear from you. Draft templates with the free WhatsApp template generator.

When ZynfoAI is not the right fit

If you run everything from the WhatsApp Business app on one phone and only need simple automatic replies, Meta’s own Business AI may be enough. Our rundown of Meta AI’s WhatsApp features in 2026 covers what it does. ZynfoAI makes more sense when you want one agent across WhatsApp and your website, a shared inbox for your team, Shopify order actions, and leads synced to your CRM.

Further reading

FAQ

WhatsApp AI Chatbot: common questions

Still unsure? Book a 20-minute call and we'll walk through your setup.

How do I connect an AI chatbot to my WhatsApp Business number?

In ZynfoAI, start Meta's Embedded Signup and log in with your Facebook or Meta business account. You pick or create a business portfolio and a WhatsApp Business account, verify the phone number and set a display name. If a developer already set up the Cloud API, you can enter those credentials instead.

Which WhatsApp chatbot platforms let a person take over from the AI, with the context kept?

ZynfoAI does. When a customer asks for a person, the AI writes a short summary and routes the chat to your team within working hours. Whoever claims it sees the full WhatsApp thread, and the AI stops replying until the chat is handed back.

How much does a WhatsApp AI chatbot cost with ZynfoAI?

The plan is $99 a month or $990 a year, with a 7-day free trial and 5,000 conversations a month. Meta bills its own WhatsApp charges separately: you pay per template message delivered, while replies inside the 24-hour customer service window are free.

Can it answer product questions and check Shopify orders on WhatsApp?

Yes. With the ZynfoAI Shopify app connected, the agent answers from your synced catalog, recommends products, checks order and refund status, and cancels orders that haven't been fulfilled. It can also save a back-in-stock request for your team.

Can it collect details and send follow-up messages?

The agent can collect a name, email or phone number in the chat and save it as a lead, synced to Freshsales. Messages you start later, such as campaigns, go out as Meta-approved templates to contacts who opted in.

Does it work with the WhatsApp Business app on my phone?

No. ZynfoAI runs on the WhatsApp Business Platform (Meta's Cloud API). If you only need simple automatic replies inside the WhatsApp Business app, Meta's own Business AI may be enough for you.

Related ways teams use ZynfoAI

By team

By industry

7-day free trial

Put AI on your WhatsApp number, with your team right behind it.

Train an agent on your own content, test it in the Playground, then go live on your website or WhatsApp.

Start your free trial Book a demo
No credit card required

What it does while you're away

  • Order status sent WhatsApp
  • Demo booked, invite sent Website chat
  • Lead captured and synced Freshsales
  • Chat handed to a teammate Inbox