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How it works

How ZynfoAI works in three steps

Add your website and documents, connect website chat, WhatsApp and email, then go live with your team in the AI Inbox.

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Add content, connect, go live Answers come from your sources.

  1. 01

    Add your content

    Paste your website address and upload your documents. Pick the Google Docs and Sheets you want the AI to read.

  2. 02

    Connect your channels

    Add one line of code for website chat, connect WhatsApp through Meta, and forward your support email.

  3. 03

    Go live

    The AI answers routine questions with the source. When a customer needs a person, a teammate takes over in the AI Inbox.

Inside the app

A closer look at each screen

Add your content, shape the agent, go live, and keep an eye on the AI Inbox.

Everything your AI agent answers fromData sources
Search by name or address
SourceStatus
Your Storeyourstore.com
—
Training
Returns_Policy.pdfFile · about 2.4k words
Oct 6
Ready
Shipping & FAQGoogle Docs · about 3.1k words
Oct 3
Ready
Follows the site’s robots.txt rules
How your AI agent talks to customers and when your team takes overAI agent
Saved
Senior Customer Success Rep
#0B3B2E
Bottom right (recommended)
Hand chats to your teamOn. Customers can ask for a person.
Use working hoursMon–Fri · 9:00–18:00
Ava · Your StoreAsk about orders and returns
Hello! How can I assist you today?
Can I return an item after 20 days?
Yes. You have 30 days to return unworn items, and returns are free.Sources: Returns_Policy.pdf
Type your message...
Powered by ZynfoAI
Connect your favorite tools and services.Integrations
2 connected
<!-- ZynfoAI ChatWidget Embed Code --> <script id="__chatbotSdk__" src="https://app.zynfo.ai/widget/embed.js" data-chatbot-id="ava-7f3k" async></script>
Google CalendarScheduling
Connected
WhatsApp BusinessCommunication
Connected
ShopifyE-Commerce
Connected
FreshsalesCRM & Sales
Connected
InboxWaiting · 1
Search name, email, phone or message
Sarah K.now

Can I swap it for a larger size?

Waiting for you
Mike J.8m

Where's my tracking number?

AI handling
Lisa P.12m

Do you ship to Canada?

AI handling
Sarah K.WhatsApp
Waiting for you
Hi! Where's my order #1042?
Visitor · 3m ago · ✔✔
It shipped yesterday via DHL and arrives Thursday.
AI Chatbot · 3m ago
Great. Can I swap it for a larger size?
Visitor · now
🔒 Internal Note (Priya)Exchange request. Needs a human to approve.
Hi Sarah, Priya here 👋 I've set up a free exchange to size 9. The label is on its way.
Support Agent · just now
This visitor is waiting for a personTake over to reply. The AI agent stops answering while you have the chat.
Reply to visitor🔒 Internal note
Type your reply... (type / for saved replies)

Questions about how ZynfoAI works

How fast can I go live?

Start with your website and a few documents, then add more as you go. The founder helps every early customer with setup.

What can ZynfoAI learn from?

Your website (up to 50 sources on Starter, 500 on the Pro plan), PDF, Word and Excel files, the Google Docs and Sheets you pick from Google Drive, and your Shopify catalog.

Which channels does it work on?

The AI answers on website chat and WhatsApp. Email support automation is on the Pro plan.

What will I learn about my customers?

You see what customers ask and the questions your AI couldn’t answer, so you know what to add to your content.

Does ZynfoAI answer straight away?

Yes. It answers website chat and WhatsApp in seconds, at any hour, and hands the chat to a person when one is needed.

Can I keep my brand voice?

Yes. You write instructions for tone and length, and set the chat widget to your brand colour.

What happens when the AI is unsure?

It says it doesn’t know, and the chat waits in the AI Inbox for your team to take over. Those gaps show you what to add to your content.

Try ZynfoAI free for 7 daysConnect your website and WhatsApp today.

Start free trial Book a demo

No card · cancel anytime · 15-day money-back guarantee