Refund & Cancellation Policy

This policy explains how cancellations and refunds work for ZynfoAI, a product of Nodebridge Labs LLP ("we," "our," or "us"). It forms part of our Terms of Service. How you are billed depends on where you subscribed:

On zynfo.ai: billed by us through our payment provider, Dodo Payments.
In the ZynfoAI app on the Shopify App Store: billed by Shopify on your Shopify invoice.

1. Free trial

Paid plans start with a 7-day free trial. You are not charged if you cancel before the trial ends. If you don't cancel, the first payment is taken when the trial ends.

2. Plans bought on zynfo.ai

2.1 Cancelling

You can cancel at any time from Settings → Billing in your ZynfoAI dashboard. There are no cancellation fees or lock-in contracts. Your plan stays active until the end of the billing period you have already paid for, and you are not charged again.

2.2 Refunds

Subscription fees are charged in advance and are generally non-refundable. We don't give partial refunds for unused days, unused conversations or downgrades part-way through a billing period. We will refund you in full or in part if:

you were charged twice for the same period;
you were charged after you cancelled;
you were charged the wrong amount because of a billing error; or
the Service was unavailable for a significant part of your billing period because of a fault on our side.

To request a refund, email support@zynfo.ai within 14 days of the charge, with your account email and the date and amount of the charge. We reply within 3 business days. Approved refunds go back to your original payment method and usually arrive within 5–10 business days, depending on your bank.

3. Plans bought through the Shopify App Store

3.1 Billing and cancelling

Shopify bills app charges on your Shopify invoice, in line with the Shopify Terms of Service. To cancel, open the ZynfoAI app in your Shopify admin, go to Settings and click Cancel plan, or uninstall the app. A cancellation takes effect immediately, and Shopify credits the unused part of the current billing period to your Shopify account.

3.2 Refunds

If you think a Shopify charge for ZynfoAI is wrong, email support@zynfo.ai with your store's myshopify.com address within 14 days of the charge. The cases in section 2.2 apply here too. Approved refunds are issued through Shopify as a credit or refund on your Shopify account; we can't refund Shopify charges to a card directly.

3.3 Stores linked to a ZynfoAI account

If your Shopify store is linked to a ZynfoAI account that already pays for a plan on zynfo.ai, we don't charge you for the same plan through Shopify as well. If you start a plan in the Shopify app while on the free plan, Shopify becomes your billing provider and any zynfo.ai subscription is cancelled, so you are never billed twice. If you are ever charged twice for the same period, we refund the duplicate charge in full.

4. Your data after you cancel

Cancelling moves your account to the free plan; it doesn't delete your data. You can export conversations and leads at any time. See our Privacy Policy for how long we keep data and how to ask us to delete it.

5. Your legal rights

ZynfoAI is a service for businesses. Nothing in this policy limits any rights you have under the law that applies to you.

6. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date. Changes don't affect charges made before the update.

7. Contact us

Company: ZynfoAI is a product of Nodebridge Labs LLP, India
Billing and refunds: support@zynfo.ai