Refund & Cancellation Policy

This policy explains how cancellations and refunds work for ZynfoAI, a product of Nodebridge Labs LLP ("we," "our," or "us"). It forms part of our Terms of Service. How you are billed depends on where you subscribed:

On zynfo.ai: billed by us through our payment provider, Dodo Payments.
In the ZynfoAI Shopify app: billed by Shopify on your Shopify invoice.

1. Free trial and the Free plan

1.1 Free trial

Every new account gets a 7-day free trial with every Pro feature on. On zynfo.ai it starts when you sign up, with no card needed. In the Shopify app it starts automatically when you finish onboarding, with no Shopify charge to approve. Nothing is charged when the trial ends.

If you upgrade during the trial, you keep the trial days you have left and billing starts when the trial ends. Each account gets one trial.

1.2 The Free plan

If you haven't chosen a paid plan when the trial ends, your account moves to the Free plan. On Free:

the AI keeps answering your customers from your knowledge base on website chat and WhatsApp (not email), up to 100 AI replies a month (the count resets each month);
you can use up to 15 knowledge sources (your Shopify store pages count as one, and the store's 14 most recently updated products are indexed);
product search and the other ecommerce and automation features are off;
the dashboard is read-only: you can see everything, but making a change shows "Your trial has ended — upgrade your plan". Upgrading, billing, exporting your data and deleting the workspace still work.

Your data is kept on Free. Nothing is deleted because a trial or plan ended.

1.3 Paid plans

Starter costs $39 a month or $390 a year on zynfo.ai. It isn't available in the Shopify app yet. Pro costs $99 a month or $990 a year on zynfo.ai, and $99 every 30 days (in USD) in the Shopify app. Starter, Pro and the trial include built-in product search for Shopify stores. Starter doesn't include the email channel, live chat handoff to your team, or messages outside the chat.

On zynfo.ai you can move between Starter and Pro from Settings → Billing; the change keeps your billing cycle. To switch between monthly and yearly billing, contact support. The cancellation and refund rules below apply to both paid plans.

2. Plans bought on zynfo.ai

2.1 Cancelling

You can cancel at any time from Settings → Billing in your ZynfoAI dashboard. There are no cancellation fees or lock-in contracts. Your plan stays active until the end of the billing period you have already paid for, and you are not charged again. When that period ends, the workspace moves to the Free plan (section 1.2): the AI keeps answering from your knowledge base and the dashboard becomes read-only.

If a renewal payment fails, you keep full access for 7 days while you update your card. If it isn't fixed by then, the workspace moves to the Free plan.

2.2 Refunds

Starter and Pro have a 15-day money-back guarantee. You can ask for a refund within 15 days of a charge. Subscription fees are charged in advance. We don't give partial refunds for unused days, unused conversations or downgrades part-way through a billing period. Separately, we will refund you in full or in part if:

you were charged twice for the same period;
you were charged after you cancelled;
you were charged the wrong amount because of a billing error; or
the Service was unavailable for a significant part of your billing period because of a fault on our side.

To request a refund, email support@zynfo.ai within 15 days of the charge, with your account email and the date and amount of the charge. We reply within 3 business days. Approved refunds go back to your original payment method and usually arrive within 5–10 business days, depending on your bank.

3. Plans bought in the Shopify app

3.1 Billing and cancelling

Shopify bills app charges on your Shopify invoice, in line with the Shopify Terms of Service. To cancel, open the ZynfoAI app in your Shopify admin, go to Settings and click Cancel plan, or uninstall the app. When you cancel, the plan ends straight away and Shopify credits the unused part of the period you have paid for. Your store then moves to the Free plan straight away (section 1.2). Uninstalling the app stops Shopify charges for it. Charges, and any refunds of Shopify charges, follow Shopify's billing terms.

3.2 Refunds

If you think a Shopify charge for ZynfoAI is wrong, email support@zynfo.ai with your store's myshopify.com address within 15 days of the charge. The 15-day money-back guarantee and the cases in section 2.2 apply here too. Approved refunds are issued through Shopify as a credit or refund on your Shopify account; we can't refund Shopify charges to a card directly.

3.3 Stores linked to a ZynfoAI account

If your Shopify store is linked to a ZynfoAI account that already pays for a plan on zynfo.ai, we don't charge you for the same plan through Shopify as well. If your linked store is on the Free plan and you upgrade in the Shopify app, Shopify becomes your billing provider and any zynfo.ai subscription is cancelled, so you are never billed twice. If you are ever charged twice for the same period, we refund the duplicate charge in full.

4. Your data after you cancel

Cancelling doesn't delete your data. When a trial or paid plan ends, on zynfo.ai or in the Shopify app, the account moves to the Free plan and keeps its data until the owner deletes the workspace. You can export conversations and leads at any time, including on Free. Only the workspace owner can delete a workspace; it can be restored for 14 days and is then permanently deleted. See our Privacy Policy for how long we keep data and how to ask us to delete it.

5. Your legal rights

ZynfoAI is a service for businesses. Nothing in this policy limits any rights you have under the law that applies to you.

6. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date. Changes don't affect charges made before the update.

7. Contact us

Company: ZynfoAI is a product of Nodebridge Labs LLP, India
Billing and refunds: support@zynfo.ai