Chatbase Pricing (2026): Plans, Credits and a Flat Rate

Chatbase has a free plan and three self-serve plans: Hobby at $40 a month, Standard at $150 and Pro at $500, with 20% off on yearly billing. Each plan gives a monthly allowance of message credits, and paid plans start with a 7-day trial. These figures are from the official Chatbase pricing page, as of October 2026. ZynfoAI is one $99 plan with 5,000 AI replies and up to 11 people.

How much does Chatbase cost?

Plan (as of Oct 2026)	Monthly billing	Message credits / month	Agents	Workspace seats	Training content
Free	$0	50	1	1	1 MB
Hobby	$40	700	1	2	10 MB
Standard	$150	4,000	1	3	20 MB
Pro	$500	15,000	1	5	40 MB
Enterprise	Custom	Higher limits	Custom	Custom	Custom

The pricing page says yearly plans are 20% off. It doesn’t print the yearly totals, so check the toggle on the page before you budget.

Three add-ons are listed:

• Auto-recharge credits: $40 per 1,000 message credits, added when your balance falls below a threshold you set. These credits don’t expire.
• Extra agents: $25 per AI agent a month.
• Remove “Powered By Chatbase”: $99 a month.

On the free plan, Chatbase deletes agents after 14 days of inactivity. Enterprise adds SSO, white-labeling, audit logs, SLAs and a HIPAA-eligible setup.

How do Chatbase message credits work?

This is the part that decides your bill. Per the FAQ on the pricing page, each request to the AI model costs a number of credits that depends on the model you choose. If the agent uses an action, such as checking calendar slots before booking a meeting, one customer message can take two requests and twice the credits.

Two more details from the same FAQ:

• Subscription credits renew at the start of each calendar month, and unused credits don’t carry over.
• The training limit is the size of the extracted text, not the file size. Hobby allows 10 MB of text, which is a lot of help articles.

So 4,000 credits on Standard can mean 4,000 replies, or far fewer if you pick a more expensive model or turn on actions. If a busy month runs out, auto-recharge keeps the agent answering at $40 per 1,000 credits.

ZynfoAI counts differently. The Pro plan includes 5,000 AI replies a month, and replies your team sends don’t count. At the limit, the AI pauses until the monthly reset; customers get a holding message and conversations still reach your team. There is no add-on to buy more replies.

What do Chatbase’s higher plans add?

Hobby adds advanced models, integrations, basic analytics and attachments. Standard is where most of the business features sit: a help desk, voice and telephony, outbound campaigns, API access, auto-resync of your sources, and advanced integrations such as Stripe and Zendesk. Pro adds advanced analytics, source suggestions and the option to train on your past tickets.

Chatbase’s integration list is long. The comparison table names Stripe, Zendesk, Salesforce, Intercom, HubSpot, Zoho Desk, Freshdesk, Help Scout, Gorgias, Odoo, Zapier, Twilio, Shopify, Slack, WhatsApp, Messenger, Instagram, Calendly and WordPress, and the model list covers OpenAI, Anthropic, Gemini and several others.

Is Chatbase or ZynfoAI better for Shopify stores?

Both connect to Shopify, and Chatbase does more inside the store today. Per Chatbase’s Shopify guide, its agent can show products and orders, update the cart, create orders, handle returns and exchanges, and update a customer’s profile and billing address. If you install it through the Shopify App Store, billing runs through Shopify, there is no free trial, and the account is limited to one agent.

ZynfoAI’s Shopify integration reads orders live, so the agent can answer “Where’s my order #1042?” with the real status. Answers about products, shipping and returns come from your own website, files and docs. If you want the AI to change orders and carts by itself, Chatbase covers more of that.

For a wider look at store tools, see our list of the best ecommerce chatbots.

Is Chatbase or ZynfoAI better for WhatsApp?

Both connect to the official WhatsApp Business API, and the setups differ. Per Chatbase’s WhatsApp guide, the number you connect can only be used by the AI agent, and an existing WhatsApp account on that number has to be deleted first. The guide covers AI replies and lead capture. It doesn’t describe a handoff to a person on WhatsApp (as of Oct 2026); Chatbase’s separate Help Desk handles live chat handoff on its widget.

ZynfoAI connects WhatsApp through Meta’s embedded signup and puts those chats in the same AI Inbox as website chat and email. When a customer asks for a person, the AI hands off with a summary so they don’t have to repeat themselves. The plan also covers WhatsApp templates, contacts, campaigns and analytics. See the WhatsApp AI chatbot page for the full setup.

Whichever tool you pick, Meta bills WhatsApp messages separately. Service replies are charged at the utility rate after 1,000 free per number each month. Our WhatsApp pricing guide has the rates by country.

Chatbase vs ZynfoAI side by side

What does ZynfoAI include for $99?

ZynfoAI has a single Pro plan: $99 a month or $990 a year. It includes:

• 5,000 AI replies a month and up to 11 people, with no per-seat, per-resolution or per-reply fees
• Website chat, WhatsApp and email in one AI Inbox. The AI answers on website chat and WhatsApp; email lands in the inbox for your team
• Answers from your website, files and docs, up to 500 pages and files
• Replies in the customer’s language
• A list of questions the AI couldn’t answer, so you know what to add to your content
• Human handoff with a summary of the conversation
• Shopify order lookup, Freshsales sync and calendar booking (Google Calendar, Cal.com, Calendly). HubSpot and Zoho CRM are coming soon and can’t be connected yet

The 7-day trial needs no card, and there is a 15-day money-back guarantee after that.

When Chatbase is the better choice

Pick Chatbase if you want to start for free or spend less than $99. Hobby at $40 a month is enough for a low-traffic site with one or two people.

Pick it if your support already runs on Zendesk, Salesforce, Intercom, HubSpot or Gorgias. Chatbase lists native integrations for all of them; ZynfoAI connects to Freshsales.

Pick it if you need voice and phone calls, Instagram or Messenger, or a choice of AI models. Those are listed on Chatbase’s plans and aren’t part of ZynfoAI.

And pick it if you want the AI to create orders, update carts and process exchanges in Shopify by itself.

When ZynfoAI is the better fit

Pick ZynfoAI if several people share support. Chatbase’s Standard plan covers 3 seats for $150; ZynfoAI covers 11 for $99.

Pick it if you want a bill you can predict. 5,000 AI replies is a fixed number, and the price doesn’t move with the model or the actions the agent takes.

Pick it if WhatsApp is a main channel and you want those chats next to website chat and email, with your team able to step in.

For more comparisons, see ZynfoAI vs SiteGPT, ZynfoAI vs Tidio, or all ZynfoAI alternatives.

FAQ

Does Chatbase have a free plan?

Yes. As of October 2026 the free plan includes 50 message credits a month, one agent, one seat and 1 MB of training content. Agents on the free plan are deleted after 14 days of inactivity.

How much does it cost to remove Chatbase branding?

Removing “Powered By Chatbase” is a $99-a-month add-on on Chatbase’s pricing page (as of Oct 2026). White-labeling is listed on Enterprise.

What happens when ZynfoAI reaches 5,000 AI replies?

The AI pauses until your monthly allowance resets. Customers get a holding message, and their conversations still reach your team in the AI Inbox.