Email Support
Fewer support emails, because questions get answered in chat. ZynfoAI doesn't read your inbox.
For small teams buried in “where’s my order?” emails. ZynfoAI answers those questions in your website chat and on WhatsApp. The ones that need a person become tickets with the customer’s email, ready for your team to reply.
Description
Customer says the boiler we repaired on Monday is making a knocking noise again. Wants an engineer to come back this week. Mornings only.
Activity Timeline
- Priority changed to High10:46
- Ticket created from chat10:42
How it cuts email
Answer in chat. Ticket the rest. Reply the way you already do.
- 01
The question comes to chat
Customers ask on your website or WhatsApp instead of writing an email and waiting.
- 02
The AI answers what it can
Delivery times, returns, order status and opening hours, from your own pages and your Shopify store.
- 03
The rest becomes a ticket
When a person is needed, the AI asks for the customer’s email and opens a ticket with the conversation.
- 04
Your team replies by email
From your own inbox, or from Freshdesk after you sync the ticket there.
Before the email
Answer the question while the customer is still on your site.
A lot of support email starts as a question on your website: “Do you deliver on Saturdays?”, “Where’s my order?”, “Can I change my size?”. When customers can ask in your website chat widget or on WhatsApp, the answer comes from your own pages through the AI knowledge base, and there’s nothing left to email about.
For Shopify stores, order tracking answers “where’s my order?” in the chat after checking the order belongs to the customer.
When a person is needed
Get the email address in the chat, not after three replies.
Some problems need a person and a few days. For those, the AI asks for the customer’s email and opens a ticket with the issue and the chat that led to it. Your team starts with the full story instead of “Hi, can you tell me more?”.
If nobody is online when a customer asks for a person, human handoff can open a ticket instead of leaving them waiting. See AI ticketing for the details.
Replying
Your team replies by email, from where they already work.
Every ticket keeps the customer’s name and email, so your team can reply from your own inbox. If you use Freshdesk, press Sync to CRM on a ticket to send it there. In Freshdesk, email to your support address becomes a ticket too, so chat and email tickets end up in one queue.
To be clear about the limit: ZynfoAI doesn’t connect to Gmail or Outlook and doesn’t reply to email. If you need AI working inside an existing high-volume inbox, this isn’t that.
The honest fit
What ZynfoAI does and doesn't do with email.
- Email inbox
- Not supported. ZynfoAI does not read, draft or send email
- Channels
- Website chat widget and WhatsApp
- Tickets
- Created from chat with the customer’s email and issue, plus their name when given
- Helpdesk
- Sync a ticket to Freshdesk with one click
- Without one
- Tickets stay in ZynfoAI’s Tickets list with contact details
- Good fit
- Most of your email is repeat questions that start on your site
- Not a fit
- You need AI to triage or reply inside Gmail or Outlook
Common Questions
About email and ZynfoAI.
Does ZynfoAI answer customer emails?
No. ZynfoAI works in your website chat widget and on WhatsApp. It doesn't connect to a mailbox, read email or send replies.
So how does it help with email support?
Many support emails are questions a chat could have answered: delivery times, returns, order status. ZynfoAI answers those in chat. The rest become tickets with the customer's email, so your team can reply by email from your helpdesk.
Which helpdesks does it sync tickets to?
Freshdesk. Press Sync to CRM on a ticket to send it there. Without a helpdesk, tickets stay in ZynfoAI's ticket list with the customer's contact details, so your team can reply from your own inbox.
Will email be added as a channel?
It isn't available today, and we don't announce dates for features that aren't built. The current channels are listed on the pricing page.
More features. All in one plan.
All featuresLet ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.