AI for hotels and restaurants

An AI chatbot for hotels and restaurants that leaves the confirming to your staff.

ZynfoAI answers guests from your own website, menus and house policies. When someone wants a table, a room or an early check-in, it takes the request down and passes it to your team to confirm.

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Harbourview Hotel Online · replies instantly

What time is check-in? Our train gets in at 11am.

Harbourview Hotel Check-in is from 3pm. Early check-in from 12pm costs $30 and depends on the room being ready, so the front desk confirms it on the day. Want me to pass on a request? harbourviewhotel.com/policies

Yes please. It's Priya Shah, priya.shah@example.com, arriving 14 November.

Harbourview Hotel Done. The front desk will reply by email to confirm whether early check-in is possible.
NamePriya Shah
Emailpriya.shah@example.com
Arrival14 November
RequestEarly check-in, around 12pm
Saved to Leads
What it handles

The guest questions your front desk answers all day, answered from your content.

Each conversation shows the reply a guest sees and what ZynfoAI did to produce it.

Amenities and house rules Website chat
Harbourview Hotel Online · replies instantly

Can we bring our dog, and is there parking?

Harbourview Hotel Dogs under 15 kg are welcome in garden-view rooms for $20 a night. On-site parking is $18 a day and doesn't need to be reserved. Guest_Guide_2026.pdf
Behind the scenes
  1. Searched your trained sources for pets and parking.
  2. Found both answers in your uploaded Guest Guide PDF.
  3. Replied with the source so the guest can check the details.
How it works

Set up your guest agent before the weekend rush.

Add your website, guest guide and menus, write a few instructions, paste one script tag, and connect WhatsApp if your guests message you there.

Knowledge baseData Sources
SourceChunksStatus
yourstore.com0/142 URLs
0
ProcessingSync in progress
Returns_Policy.pdfPDF · 12 pages
48
ActiveSynced 2h ago
Shipping & FAQGoogle Docs · 6 docs
112
ActiveImported 1d ago
AI-powered smart crawling · respects robots.txt
Chat widget configurationAI Agent
Saved
Senior Customer Success Rep
#C2410C
Bottom right (recommended)
Enable human handoffRoute to your team when the AI isn't sure
Live agent working hoursMon–Fri · 9:00–18:00
Ava · Your StoreLive support
Hello! How can I assist you today?
Can I return an item after 20 days?
Yes. You have 30 days to return unworn items, and returns are free.Source · Returns_Policy.pdf
Type your message...
Powered by ZynfoAI
DeploymentIntegrations
2 live
<script id="__chatbotSdk__" src="https://app.zynfo.ai/widget/embed.js" data-chatbot-id="ava-7f3k" async></script>
Website widgetAny site or builder
Connected
WhatsApp BusinessMeta Cloud API
Connected
ShopifyOrders, returns, products
Connected
FreshsalesLeads from chat
Connected
InboxOpen · 3
Search sessions...
Sarah K.now

Can I swap it for a larger size?

Queued for Support
Mike J.8m

Where's my tracking number?

Automated
Lisa P.12m

Do you ship to Canada?

Automated
Sarah K.WhatsApp · Order #1042
Queued for Support
Transcript history
Hi! Where's my order #1042?
Visitor · 3m ago · ✔✔
ZynfoAIIt shipped yesterday via DHL and arrives Thursday.
AI Chatbot · 3m ago
Great. Can I swap it for a larger size?
Visitor · now
🔒 Internal noteExchange request. Needs a human to approve.
Hi Sarah, Priya here 👋 I've set up a free exchange to size 9. The label is on its way.
Support Agent · just now
Unassigned conversationClaim it to start responding.
💬 Public reply🔒 Private note
Type your message… (/ for canned replies)
Stay in control

Your front desk stays in charge of every guest.

ZynfoAI takes the routine questions and writes down the requests. Your staff confirm them, and can join any chat from one Inbox.

  • Requests, not promises

    ZynfoAI can't see your booking engine or reservation book, so it saves each request with the guest's details for your team to check and confirm.

  • Front desk joins the same chat

    With Human Handoff on, a guest who asks for a person is queued in the Inbox during your staffed hours. On WhatsApp the AI pauses while your teammate replies.

  • Keep menus and policies current

    When a menu or rate changes, update the file or page and click Resync. Unanswered Questions shows what guests asked that your content didn't cover.

Inbox Open · 3
Aisha K. Official WhatsApp Business · Live Session
Create TicketSourcesSummarize

We're celebrating our anniversary on the 22nd. Can you arrange flowers in the room?

ZynfoAI Agent

That sounds lovely. I'm passing this to our front desk so they can arrange it with you.

Queued for Front Desk

Private team note Anniversary stay, booking under Khan. Check with housekeeping on flowers and quote the price before confirming.
Unassigned Conversation Click Claim Session to take over from AI.
Marcus (Room 402) Official WhatsApp Business · Live Session
Create TicketSourcesSummarize

Could we get two extra bath towels delivered to Room 402, and what time is checkout?

ZynfoAI Agent

Checkout is 11:00 AM. I have submitted Housekeeping Ticket #9201 for two extra towels. They will arrive shortly!

Private team note Housekeeping dispatched. Room 402 marked for complimentary 12:30 PM late checkout.
Claimed by Specialist Agent actively managing this thread.
Guest (Room 118) Official WhatsApp Business · Live Session
Create TicketSourcesSummarize

What time does the breakfast buffet open tomorrow and do you have gluten-free options?

ZynfoAI Agent

Breakfast is served 6:30am–10:30am in the Garden Terrace. Gluten-free pastries, eggs, and fruit bar are available.

Private team note Dining hours and dietary allergens cited from menu PDF.
Unassigned Conversation Click Claim Session to take over from AI.
Hospitality guide

Running an AI chatbot for a hotel or restaurant

Train it on what guests actually ask

Most guest questions are already answered somewhere: check-in times, parking, pets, breakfast hours, the cancellation policy, what’s on the Sunday menu. Put those documents into Data Sources. Your website covers the basics, and an uploaded guest guide or menu PDF fills in the detail. Keep one current version of each file so the agent never quotes last season’s prices.

Write your instructions in the AI Agent settings with hospitality in mind. Tell the agent to keep answers short, to mention that early check-in, late checkout and upgrades depend on availability, and to offer to pass a request on rather than promise anything. Test these cases in the Playground before you publish.

Treat bookings as requests

ZynfoAI does not connect to your booking engine, PMS or table reservation system, so it can’t see which rooms or tables are free. Set it up to collect the request instead: name, contact details, dates, party size and anything special. The in-chat form saves it to Leads, and in-stay problems can become a ticket. Your team then confirms by phone, email or WhatsApp.

Say this plainly in your greeting or fallback message, so guests know a person will confirm. It sets the right expectation and stops the agent sounding more certain than it is.

Know when the front desk should step in

Complaints, special occasions, accessibility needs and anything involving money should go to a person. Turn on Human Handoff and set hours that match when someone is actually watching the Inbox. Outside those hours the offline message tells guests when to expect a reply. Each week, check Unanswered Questions and Trending Topics to see what your guest guide is missing.

FAQ

Hospitality: common questions

Still unsure? Book a 20-minute call and we'll walk through your setup.

Can the chatbot confirm room bookings or table reservations?

No. ZynfoAI doesn't connect to booking engines or reservation systems, so it can't see live availability. It collects the guest's request and details in the chat and saves them to Leads or Tickets for your staff to confirm.

What can the hotel chatbot learn from?

Pages crawled from your website, uploaded PDF, Word or Excel files such as guest guides and menus, and Google Docs or Sheets you pick from Google Drive on the Starter plan and above. When content changes, resync the page or file, or import the Google Doc again.

Does it work on WhatsApp?

Yes. You connect WhatsApp Business through Meta's Embedded Signup, and guest messages land in the same Inbox as website chats. The AI pauses while a teammate handles a WhatsApp conversation.

What happens when a guest asks for a person at night?

Human Handoff follows the working hours you set. Outside them, the guest sees your offline message, and the agent can still take their details or log a ticket for the morning shift.

Related ways teams use ZynfoAI

By team

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7-day free trial

Let your front desk focus on the guests in front of them.

Train an agent on your own content, test it in the Playground, then go live on your website or WhatsApp.

Start your free trial Book a demo
No credit card required

What it does while you're away

  • Order status sent WhatsApp
  • Demo booked, invite sent Website chat
  • Lead captured and synced Freshsales
  • Chat handed to a teammate Inbox