Tidio Pricing 2026: Plans, Lyro Costs and ZynfoAI Compared

Tidio has a free plan, paid plans from $24.17 a month on annual billing, and its Lyro AI agent from $32.50 a month for 50 conversations, as of October 2026. ZynfoAI costs from $39/month, with no per-resolution fees. Tidio is the cheaper start for live chat; ZynfoAI suits stores that want AI answers and Shopify order tracking on website chat and WhatsApp.

Tidio pricing at a glance

Tidio has a free plan and three paid tiers, and it sells its AI agent, Lyro, separately. These are the prices on Tidio’s pricing page as of October 2026, shown with annual billing. Annual billing gives two months free, so paying monthly costs more.

Plan	Price	What you get
Free	$0	50 billable conversations, 10 seats, 50 one-off Lyro conversations
Starter	$24.17/mo	100 billable conversations, 10 seats, 50 one-off Lyro conversations
Growth	from $49.17/mo	From 250 billable conversations, analytics, automatic assignment
Plus	from $300/mo plus usage	Custom limits, departments, a success manager
Premium	Contact sales	Pay-per-resolution billing, Lyro run as a managed service
Lyro AI Agent (add-on)	from $32.50/mo	From 50 Lyro AI conversations

Two details matter more than the headline price. A billable conversation is one where a person on your team replies. And Lyro is metered on its own, so the AI bill grows with the number of conversations Lyro handles.

If you are comparing several tools, our guide to Intercom Fin alternatives puts Tidio next to the other options. This post is the close-up.

Where Tidio is strong

Tidio suits a store that wants live chat first and AI second.

• You can start for nothing. The free plan includes 10 seats, which is unusual.
• More channels. Tidio connects Messenger, Instagram, WhatsApp and email to one inbox. ZynfoAI’s AI covers your website chat and WhatsApp; email support automation is on the Pro plan.
• Shopify actions. Tidio lists native Shopify actions on Growth and higher plans.
• Lyro hands off. Per Tidio’s Lyro page, when Lyro can’t find the answer in your support content, it forwards the question to a person.

Where the costs move

A Tidio bill has up to four parts: the plan, human conversations, Lyro conversations, and Flows (Tidio’s automation builder, also an add-on, from $24.17/mo). Each has its own quota. A store with a busy November can hit the Lyro limit and the billable-conversation limit in the same week, and both need an upgrade.

None of this is hidden. It is all on the pricing page. But it means the number you budget in January is rarely the number you pay in December.

ZynfoAI takes the opposite approach: a flat price with the AI included.

How ZynfoAI is priced

ZynfoAI costs from $39/month, with no per-resolution fees. The Starter plan includes:

• 1,000 AI replies a month
• 3 team seats
• One AI agent for questions, order tracking, product search, lead capture and help-desk tickets
• 50 knowledge sources
• Website chat widget and WhatsApp Business API
• No per-resolution or per-seat fee

Email support automation and live chat handoff are on the Pro plan. There is a 7-day free trial with no card. There is also a 15-day money-back guarantee, and the trial lets you test it on your own store.

What the agent does in a store

Most store chats are the same few questions. “Where’s my order #1042?” “Do you have this in a medium?” “What is your return policy?” Here is what ZynfoAI does with each one on Shopify:

• Order questions. It tracks the order and tells the customer where it is.
• Product questions. It searches your Shopify catalog and helps the customer find the right product.
• Policy questions. It answers from your return, shipping and other policy pages.
• Anything else. It turns the question into a help-desk ticket for your team.

Answers come from your website, documents and Shopify catalog. There is more on this in our AI chatbot for ecommerce guide.

Live chat handoff to your team is on the Pro plan. See how human handoff works.

Tidio vs Intercom Fin for ecommerce

The two are priced in very different ways. As of October 2026, from Intercom’s pricing page and Fin’s pricing page:

• Fin charges $0.99 per outcome. Billable outcomes include a resolution (no further help requested after Fin’s last answer) and a handoff through a workflow. It is charged once per conversation, and chats passed to your team without an outcome aren’t charged. Lead qualification outcomes cost $9.99.
• Intercom seats cost extra. Essential is $29, Advanced $85 and Expert $132 per seat per month, billed annually. Fin is included on all of them, with outcomes billed on top.
• Fin can sit on another helpdesk. With Salesforce, HubSpot, Zoho, Gorgias and others, it is $0.99 per outcome with a 50-outcome monthly minimum and no seat cost.
• Fin covers more channels. Chat, email, WhatsApp, SMS and social, with voice priced separately through sales.

For a small Shopify store, Tidio is the cheaper and simpler start: a free plan, 10 seats and a fixed-price Lyro add-on. Fin is the stronger choice when you already run a large helpdesk, need email and phone covered by the same AI, and are comfortable with a bill that rises with every resolved chat. Our ZynfoAI vs Fin comparison and the flat-rate vs resolution fees breakdown go further.

If you are also weighing Zoho SalesIQ or Zipchat, check their own pricing pages. We haven’t covered them here.

When Tidio is the better choice

Be honest about your volume and channels before you switch.

• You have very few chats. At under 100 conversations a month, Tidio’s free or Starter plan costs less than ZynfoAI.
• You sell through Instagram or Messenger. ZynfoAI’s AI doesn’t answer on those channels. Tidio covers them.
• You want live chat, not AI. If your team will answer every chat by hand, you don’t need an AI agent plan.

When ZynfoAI is the better choice

• Your chats are mostly order and product questions on Shopify, and you want the AI to answer them.
• WhatsApp matters, and you want the same AI agent on WhatsApp and your website chat.
• You want a fixed bill. From $39/month for the AI agent, with no resolution fees.
• Leads matter too. The same agent captures leads from the chat for your team.

For the wider field, see the full list of Intercom Fin alternatives or browse all ZynfoAI comparisons.