Gorgias Pricing (2026): Tickets, AI Agent and a Flat Rate

Gorgias prices its helpdesk by tickets. As of October 2026, Basic is $60 a month for 300 tickets, Pro is $360 for 2,000 and Advanced is $900 for 5,000, with its AI Agent billed on top at $1.00 per automated interaction on monthly plans. ZynfoAI is one $99 plan with 5,000 AI replies a month and up to 11 people. Gorgias is the deeper ecommerce helpdesk. ZynfoAI suits growing businesses that want AI answers on website chat and WhatsApp for a fixed bill.

How much does Gorgias cost?

These are the helpdesk prices on Gorgias’s pricing page as of October 2026. Each plan includes a monthly number of billable tickets, and extra tickets are charged one by one.

Plan (as of Oct 2026)	Monthly billing	Annual billing	Tickets / month	Each extra ticket
Starter	$10	Monthly only	50	$0.40
Basic	$60	$50/mo	300	$0.40
Pro	$360	$300/mo	2,000	$0.36
Advanced	$900	$750/mo	5,000	$0.36
Enterprise	Custom	Custom	Over 5,000	Custom

The AI Agent is priced separately: $1.00 per automated interaction on a monthly contract, or $0.90 on an annual one. Gorgias says each automated interaction also counts as a helpdesk ticket. Voice and SMS are add-ons, and the page says their pricing “scales with your call and text volume” without listing figures.

A note on which numbers we used. The figures above match the plan prices Gorgias publishes and its Shopify App Store listing. The pricing page’s code also carries a second, unlabeled set of monthly prices ($77, $471 and $1,227). Gorgias doesn’t explain them on the page, so we left them out. Check the live page before you buy.

On seats, Gorgias says its helpdesk is “never priced per agent.” The Shopify listing shows Starter with 3 agents and Basic with unlimited agents. There is a 7-day free trial with no payment details needed.

What does a store actually pay on Gorgias?

Take two Shopify stores on monthly billing. Both let the AI Agent handle 40% of their conversations, and every conversation becomes one ticket.

Store A: 300 tickets a month. Basic covers all 300 tickets for $60. The AI Agent handles 120 of them at $1.00 each, which adds $120. Total: $180 a month, or $158 on annual billing ($50 plus 120 × $0.90).

Store B: 1,000 tickets a month. On Basic, the first 300 tickets are included and the other 700 cost $0.40 each, so the helpdesk is $340. The AI Agent handles 400 at $1.00, adding $400. Total: $740 a month. Pro is close at $760 ($360 plus $400). On annual billing, Pro comes to $660.

Gorgias’s page also lists a small number of AI interactions included with each plan (30 on Basic), which would trim these totals a little. The pattern holds either way: the bill rises with tickets and again with every conversation the AI resolves.

ZynfoAI for both stores: $99 a month, or $990 a year. The unit is different, so check it against your own chats. ZynfoAI counts each AI reply, and your team’s replies don’t count. A conversation that takes four AI replies uses four. Store B’s 400 AI-handled conversations at four replies each would use 1,600 of the 5,000. If you reach 5,000 in a month, the AI pauses until the monthly reset and new messages still reach your team. There is no add-on for more AI replies.

Our flat-rate vs per-resolution pricing breakdown runs the same maths across more tools.

Where Gorgias is strong

Gorgias is a mature helpdesk built for online stores, and it does several things ZynfoAI doesn’t.

• Order actions from the ticket. Per its order management page, agents can refund, cancel, create and duplicate Shopify orders without leaving Gorgias.
• Macros that act. Gorgias macros are saved replies that can also run Shopify actions, such as cancelling an order, changing a shipping address or refunding the shipping cost.
• More store platforms. Its pricing page names Shopify, BigCommerce, Magento and WooCommerce, with multi-store support.
• More channels. Email, live chat, social, contact forms and TikTok Shop are on the pricing page, with voice and SMS as add-ons. Per the Gorgias WhatsApp FAQ, WhatsApp is available on all helpdesk plans.
• A large base of Shopify reviews. The Shopify App Store listing shows 4.3 stars from 705 reviews, as of October 2026.

How is ZynfoAI priced?

ZynfoAI has one Pro plan: $99 a month or $990 a year. It includes:

• 5,000 AI replies a month
• Up to 11 people, with no per-seat, per-ticket or per-resolution fees
• Website chat, WhatsApp and email in one AI Inbox
• Tickets for anything that needs follow-up
• Answers from your website, files and docs, up to 500 pages and files
• A 7-day free trial with no card, and a 15-day money-back guarantee

What does ZynfoAI do for a Shopify store?

Most store chats are the same few questions. “Where’s my order #1042?” “Do you ship to Dubai?” “Can I send this back?”

On Shopify, ZynfoAI reads the order live and tells the customer where it is. Questions about returns, sizing and shipping are answered from your own policies and help pages, and the AI shows the source. It replies in the customer’s language. When a customer asks for a person, the chat goes to your team with a summary, so nobody has to explain twice.

The inbox also shows the questions the AI couldn’t answer, so you can see which help page to write next. If you already use Freshsales, ZynfoAI sends new leads to it. HubSpot and Zoho CRM are coming soon and can’t be connected yet.

For WhatsApp, you connect your number through Meta’s embedded signup, then manage templates, contacts, campaigns and analytics in the same place. Meta bills WhatsApp messages separately from ZynfoAI. Service replies are charged at the utility rate after 1,000 free per number each month. Our WhatsApp pricing page has the rates.

When is Gorgias the better choice?

• Your team works orders all day. If agents refund and cancel orders from the helpdesk, Gorgias does that from the ticket. ZynfoAI looks orders up and passes refund and return requests to your team.
• Email and social are your main channels. Gorgias is built around them. ZynfoAI’s AI answers on website chat and WhatsApp, and forwarded email lands in the AI Inbox for your team to reply.
• You need phone or SMS support. Gorgias sells both as add-ons. Neither is listed on ZynfoAI’s pricing page.
• You run BigCommerce, Magento or WooCommerce, or several stores in one helpdesk.
• You have very few tickets. At 50 tickets a month, Starter at $10 costs far less than $99.

Is Gorgias or ZynfoAI better for a Shopify store?

It depends on who does the work. If a support team handles most tickets and wants the deepest Shopify actions in one helpdesk, pick Gorgias and budget for tickets plus AI interactions in your busiest month.

If the owner and a few staff answer customers, and you want AI to take the routine questions on your website and WhatsApp, ZynfoAI fits better.

• Your volume is growing. At 1,000 tickets a month, the example above comes to $740 on Gorgias monthly billing and $99 on ZynfoAI.
• WhatsApp matters, and you want it in the same AI Inbox as website chat and email.
• You want one fixed bill for up to 11 people, with AI replies included.

For a wider look, read our best ecommerce chatbots comparison, the ZynfoAI vs Tidio breakdown, or see how ZynfoAI works for online stores. You can also browse all ZynfoAI comparisons.