Platform Feature

Redefining Conversations with
Live Chat

Combine AI speed with human touch. Manage real-time conversations with site visitors from a unified dashboard.

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zynfo.ai assistant
LIVE
I need to speak with a human agent, this is urgent.
Connecting you to a live support agent...
An agent is joining the chat to resolve your issue.
Type message to agent...

Experience the Power of Live Chat

AI features built to understand, respond, and elevate every customer interaction with live chat.

Provide real-time help to customers during high-intent checkouts

  • Instantly answers visitor questions to reduce drop-offs
  • Improves customer trust through real human availability
Active Routing
Agent Sarah
Assigned 1m ago

Chat with dashboard users to resolve account setup issues instantly

  • Improves customer trust through real human availability
  • Consolidates support tools into a single messaging inbox
Transfer Trigger
"Transfer requested: customer sentiment low"

Allow support agents to take over conversations from AI dynamically

  • Consolidates support tools into a single messaging inbox
  • Increases engagement rates compared to passive contact forms
Omnichannel Sync
SlackWidgetEmail

Common Questions

Can I customize the look and feel of the live chat widget?

Yes, you can match your company branding by customizing colors, logos, avatars, buttons, and launcher styles.

Does the live chat work on mobile devices?

Yes, the widget is fully responsive and optimized to provide a fast, native-like experience on iOS and Android browsers.

Can my support agents use canned responses inside live chat?

Yes, agents have access to a searchable library of predefined replies and keyboard shortcuts to answer queries faster.

Is live chat secure and GDPR compliant?

Absolutely. All chats are encrypted in transit and at rest, and we offer built-in privacy controls for customer data.

Can we set operating hours for live chat?

Yes, you can define business hours. Outside these hours, the widget can automatically switch to AI-only mode or collect offline messages.

Explore More ZynfoAI Features

Discover the complete suite of tools powering ZynfoAI's customer support and sales automation ecosystem.

AI Ticketing

Automatically create, categorize, and prioritize support tickets from chat conversations. Integrate with your primary helpdesk, your ticketing system, and your project tracking software.

Learn about AI Ticketing

Analytics

Track chatbot performance, resolution rates, user satisfaction (CSAT), and conversion metrics from a centralized dashboard.

Learn about Analytics

Chat History

Preserve complete conversation logs and user profiles across multiple sessions. Deliver continuous support without repetitive queries.

Learn about Chat History

Conversation Routing

Automatically route customer chats, tickets, and leads to the right team member based on language, topic, or account value.

Learn about Conversation Routing

Custom Actions

Enable AI agents to fetch live data and execute API actions. Let bots update CRMs, look up account balances, and run automation loops.

Learn about Custom Actions

Document Sync

Automatically sync your AI chatbot knowledge base with Google Drive, Notion, Confluence, and website sitemaps in real-time.

Learn about Document Sync

Email Support

Draft, organize, and automate email replies using AI. Connect ZynfoAI to support@ mailboxes to resolve issues via email.

Learn about Email Support

FAQ Automation

Resolve repetitive customer questions instantly with accurate, RAG-grounded AI answers. Deflect up to 70% of support tickets.

Learn about FAQ Automation

Human Handoff

Enable seamless transition from AI chatbot to live human agents. Ensure customer issues are resolved without losing chat history or context.

Learn about Human Handoff

Lead Qualification

Automatically filter, qualify, and score website visitors. Ensure your sales team only spends time on high-intent prospects.

Learn about Lead Qualification

Multi-Language Chatbot

Serve a global audience with automatic translation and language detection. Support over 50 languages fluently in a single chatbot.

Learn about Multi-Language Chatbot

Order Tracking

Resolve shipping and order status inquiries instantly. Connect to your online store platform, your e-commerce system, and shipping providers to give real-time updates.

Learn about Order Tracking

Product Recommendations

Boost e-commerce conversion rates by delivering personalized product recommendations in chat based on customer preferences.

Learn about Product Recommendations

Returns Automation

Simplify customer returns and exchanges. Automate label generation, policy validation, and refund processing inside chat.

Learn about Returns Automation

Team Inbox

Consolidate website chats, messaging channels, email, and your internal chat platform messages into a single, unified team messaging dashboard.

Learn about Team Inbox

Website Chat Widget

Deploy a modern, fast, and customizable chat widget on your website. Improve visitor engagement and lead conversion with glassmorphism design.

Learn about Website Chat Widget

Automate Support & Capture Leads
with AI Agents

Start using AI agents to answer customer questions, capture leads, and support your business 24/7 — without adding more work to your team.

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