An AI chatbot for travel agencies that knows every itinerary you've written.
ZynfoAI answers travellers from your own itineraries, visa checklists and booking terms. When someone is ready to plan a trip, it collects the details and brings in a travel consultant to check dates and prices.
7-day free trial No credit card required
Are flights included in the 10-day Japan Highlights tour?
Yes please, from Manchester in April.
Mei from Travel Consultants joined the chat
The questions travellers ask before they commit, answered from your own documents.
Each conversation shows the reply a traveller sees and what ZynfoAI did to produce it.
What happens on day 3 of the Kenya safari, and are meals included?
- Searched your trained sources for Kenya safari day 3.
- Found the day plan and meal notes in your itinerary PDF.
- Replied with the source so the traveller can read the full itinerary.
What documents do I need for the Vietnam trip?
- Searched your trained sources for Vietnam and visa documents.
- Found your Vietnam checklist and its note on checking official rules.
- Answered from the checklist without adding anything it doesn't say.
If I cancel 45 days before departure, do I get anything back?
- Searched your trained sources for cancellation.
- Matched 45 days to the right band in your booking terms.
- Suggested the consultant for anything specific to the traveller's trip.
Hi, we're thinking about Peru next spring. Two adults, around two weeks.
Chloe Martin, chloe.martin@example.com, about £4,000 each.
- Recognised a new trip enquiry.
- Collected name, email, destination, dates, travellers and budget in the chat.
- Saved the lead and synced it to Freshsales.
Set up your travel agent in an afternoon.
Add your itineraries, visa checklists and booking terms, write a few instructions, paste one script tag, and connect WhatsApp for travellers on the move.
<script id="__chatbotSdk__" src="https://app.zynfo.ai/widget/embed.js" data-chatbot-id="ava-7f3k" async></script> Can I swap it for a larger size?
Queued for SupportWhere's my tracking number?
AutomatedDo you ship to Canada?
AutomatedYour consultants stay in charge of every trip.
ZynfoAI answers the research questions and writes down what travellers want. Your consultants see every conversation in one Inbox and handle dates, prices and changes.
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Enquiries, not bookings
ZynfoAI has no access to your reservation or supplier systems. It collects each enquiry so a consultant can check availability and confirm.
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Consultants join the same chat
Claim a conversation in the Inbox and reply in the same thread. On WhatsApp the AI pauses while a consultant handles the chat.
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Update itineraries each season
When a tour, price or checklist changes, replace the file and click Resync. Unanswered Questions shows what your documents don't yet cover.
We've landed in Hanoi and our transfer to the hotel hasn't turned up.
I'm sorry. I'm passing this to our travel team straight away so someone can contact the driver.
Queued for Travel Consultants
What is the baggage allowance for the domestic flight segment of the Patagonia Trek?
Domestic flights within Argentina/Chile limit checked bags to 20kg (44 lbs) plus 5kg for daypacks. Excess can be stored at the hotel.
We are planning a family safari in Masai Mara for 4 people in July. Budget is around $5,000 per person.
July is the Great Migration season! I have prepared a custom 10-day private itinerary brief for our safari director.
What a travel agency chatbot should handle, and what it shouldn't
Train it on the documents you already send
Most travel agencies already have the answers written down: day-by-day itineraries, inclusions and exclusions, packing lists, visa checklists and booking terms. Upload them as PDF or Word files in Data Sources, and add your tour pages from your website. Name each file clearly by tour and year, so the source link under each answer tells the traveller exactly what they’re reading.
Itineraries and prices change every season, and ZynfoAI doesn’t resync on its own. When you publish a new version, replace the old file or click Resync on the page. Delete last season’s files so the agent never quotes an old price.
Be careful with visas and money
Visa rules change and depend on nationality. Keep the agent to your own checklists and tell it, in the System Prompt, to remind travellers to check official sources. The same goes for prices and cancellation terms: let it quote your published terms, and leave anything specific to a booking to a consultant.
The agent can’t see availability in your reservation or supplier systems. Set it up to collect the enquiry instead, with destination, dates, number of travellers and budget, in an in-chat form. Say plainly in your greeting that a consultant will confirm dates and prices.
Hand off at the right moment
Travellers on the road need a person fast: a missed transfer, a delayed flight, a lost bag. Turn on Human Handoff and set working hours your team can really cover, with an offline message for the rest. WhatsApp suits travellers abroad, and your consultants can claim those chats from the same Inbox. Each week, review Unanswered Questions and Trending Topics to see which destinations need better documents.
Can the chatbot check availability or book trips?
No. ZynfoAI doesn't connect to reservation or supplier systems. It collects the traveller's enquiry, such as destination, dates and group size, and saves it to Leads for a consultant to confirm.
Can it answer visa questions?
It answers from the visa checklists you add, with a link to the source. It doesn't look up government rules, so keep your checklists current and tell travellers to check the official sources before applying.
Does it work on WhatsApp?
Yes. Connect WhatsApp Business through Meta's Embedded Signup. Messages land in the same Inbox as website chats, and the agent can reply with buttons and lists.
Can trip enquiries go to our CRM?
Yes. Leads sync to Freshsales when connected. CRM integrations are included on the Professional and Enterprise plans.
Related ways teams use ZynfoAI
By team
Let your consultants spend their time planning trips.
Train an agent on your own content, test it in the Playground, then go live on your website or WhatsApp.
No credit card requiredWhat it does while you're away
- Order status sent WhatsApp
- Demo booked, invite sent Website chat
- Lead captured and synced Freshsales
- Chat handed to a teammate Inbox