Zipchat Pricing (2026): Plans, Replies and a Flat Rate

Zipchat is an AI sales and support agent built for online stores. Its plans start at $64 a month on annual billing ($80 billed monthly) for 750 AI replies, and go up to $960 a month for 14,000 replies, with a custom unlimited plan from $2,100 a month. Every plan has a 7-day free trial and a 30-day money-back guarantee. These figures are from the official Zipchat pricing page, as of October 2026. ZynfoAI is one $99 plan with 5,000 AI replies.

How much does Zipchat cost?

Plan (as of Oct 2026)	Annual billing	Monthly billing	AI replies / month	Conversations (Zipchat’s estimate)	AI agents	Training pages
Starter	$64/mo ($768/yr)	$80	750	~300	1	1,000
Pro	$240/mo ($2,880/yr)	$300	3,000	~1,250	3	75,000
Scale	$480/mo ($5,760/yr)	$600	6,000	~2,500	5	300,000
Scale Plus	$960/mo ($11,520/yr)	Not listed	14,000	~6,000	10	Unlimited
Unlimited	From $2,100/mo	Paid monthly, rate locked for 12 months	Unlimited	Custom	Custom	Custom

Monthly prices for Pro and Scale come from the Zipchat listing on the Shopify App Store, which also shows a free plan with 120 AI replies a month (about 50 conversations). The free plan isn’t on zipchat.ai’s pricing page, so check it in the app before you rely on it.

Every plan includes unlimited team members, all channels (website chat, email, WhatsApp, Instagram and Messenger) and all languages. Higher tiers add AI agents, training pages and priority support.

What counts as a Zipchat reply?

Zipchat’s FAQ defines a reply as any message the AI sends to a visitor or customer, on any channel. Each outbound AI message counts as one, and replies on WhatsApp, Instagram and email count toward the same monthly limit. That is why Zipchat estimates roughly two and a half replies per conversation.

If you run out, extra packs cost $49 for 250 replies on Starter, Pro and Scale, or $49 for 500 replies on Scale Plus. That works out to about 20 cents a reply on the lower plans. Zipchat’s own FAQ says moving up a plan is usually cheaper than buying packs.

ZynfoAI counts the same unit. The Pro plan includes 5,000 AI replies a month, and replies your team sends don’t count. At the limit, the AI pauses until the monthly reset; customers get a holding message and conversations still reach your team. There is no add-on to buy more replies.

So the price comparison is direct. For about 5,000 AI replies a month, Zipchat’s nearest plan is Scale: 6,000 replies for $480 a month billed annually, or $600 monthly. ZynfoAI’s 5,000 replies cost $99 a month, or $990 a year.

What does Zipchat do well?

Zipchat is built for stores, and it shows. Per its pricing page and Shopify listing (as of Oct 2026):

• Store actions. The AI handles order tracking, returns, cash-on-delivery checks, discounts and stock checks.
• Selling. It recommends products, suggests upsells, recovers abandoned carts and can start conversations with visitors. AI product questions appear on product pages.
• More channels. Instagram DMs, Messenger and email are answered by the AI on every plan, alongside website chat and WhatsApp. Zipchat also lists WhatsApp marketing.
• More store platforms. It works with Shopify, WooCommerce, BigCommerce, Wix and other CMSs, and lists a Zendesk integration.
• Strong Shopify reviews. The app has a 4.9-star rating from 206 reviews and carries the Built for Shopify badge.

Is Zipchat or ZynfoAI better for Shopify stores?

It depends on what you want the AI to do. If the goal is selling more, with upsells, cart recovery and proactive messages, Zipchat lists more of that.

If the goal is answering customers well across website chat and WhatsApp, with your team in the loop, ZynfoAI is built for that. Its Shopify integration reads orders live, so the agent can answer “Where’s my order #1042?” with the real status. Product, shipping and return questions are answered from your own website, files and docs, up to 500 pages and files. When a customer asks for a person, the AI hands off with a summary, and the chat sits in the same AI Inbox as everything else.

For other options, see our list of the best ecommerce chatbots.

Is Zipchat or ZynfoAI better for WhatsApp?

Both include WhatsApp on every plan. Zipchat’s AI answers there and Zipchat lists WhatsApp marketing.

ZynfoAI connects WhatsApp through Meta’s embedded signup. The plan includes templates, contacts, campaigns and WhatsApp analytics, and WhatsApp chats land next to website chat and email in one AI Inbox. The WhatsApp AI chatbot page shows how it works.

Whichever tool you choose, Meta bills WhatsApp messages separately. Service replies are charged at the utility rate after 1,000 free per number each month, on top of marketing and other template messages. Our WhatsApp pricing guide lists the rates by country.

Zipchat vs ZynfoAI side by side

What does ZynfoAI include for $99?

ZynfoAI has a single Pro plan: $99 a month or $990 a year. It includes:

• 5,000 AI replies a month and up to 11 people, with no per-seat, per-resolution or per-reply fees
• Website chat, WhatsApp and email in one AI Inbox. The AI answers on website chat and WhatsApp; email lands in the inbox for your team
• Answers from your website, files and docs, in the customer’s language
• A list of questions the AI couldn’t answer, so you can fill the gaps in your content
• Human handoff with a summary of the conversation
• Shopify order lookup, plus Freshsales sync and calendar booking. HubSpot and Zoho CRM are coming soon and can’t be connected yet

When Zipchat is the better choice

Pick Zipchat if your main goal is sales: product recommendations, upsells, cart recovery and proactive messages to shoppers.

Pick it if customers reach you on Instagram, Messenger or email and you want the AI to answer there. ZynfoAI’s AI answers on website chat and WhatsApp.

Pick it if you run on WooCommerce, BigCommerce or Wix, or have a large catalog. Its training limits go far past ZynfoAI’s 500 pages and files.

And pick it if you have more than 11 people in support, since every Zipchat plan includes unlimited team members, or if you want its 30-day money-back window.

When ZynfoAI is the better fit

Pick ZynfoAI if you want 5,000 AI replies for $99 instead of $480 or more.

Pick it if support is the main job and you want your team working in one AI Inbox across website chat, WhatsApp and email, with a clear handoff when the AI can’t help.

Pick it if you also sell services or take leads, and want them to sync to Freshsales.

For more comparisons, see ZynfoAI vs Tidio, ZynfoAI vs SiteGPT, or all ZynfoAI alternatives.

FAQ

Does Zipchat have a free plan?

Zipchat’s Shopify App Store listing shows a free plan with 120 AI replies a month (as of Oct 2026). The pricing page on zipchat.ai lists paid plans with a 7-day free trial.

Does Zipchat charge per conversation?

No. Zipchat charges by AI replies, where each AI message counts as one. Its pricing page estimates about 300 conversations for Starter’s 750 replies.

What happens when ZynfoAI reaches 5,000 AI replies?

The AI pauses until your monthly allowance resets. Customers get a holding message, and their conversations still reach your team in the AI Inbox.