Crisp Pricing vs ZynfoAI: Plans, AI Credits and Fit (2026)

Crisp pricing in short

Crisp prices per workspace, not per seat, and pays for its AI agent with included credits. As of October 2026, Crisp’s pricing page lists:

Plan	Price per workspace	Seats included	AI credits included
Free	$0	2	None
Mini	$45/mo	4	$5 (around 90 automated conversations)
Essentials	$95/mo	10	$25 (around 450 automated conversations)
Plus	$295/mo	20+	$75 (around 1,350 automated conversations)
Enterprise	Custom	Custom	Custom

Extra seats are $10 a month each. Paid plans have a 14-day free trial, and you can switch to yearly billing in the app after you subscribe.

ZynfoAI has one plan: $99 a month for 11 seats and 5,000 conversations, with the AI agent included and no per-resolution fee. The rest of this post is about which of the two suits your business. For the wider field, see our guide to Intercom Fin alternatives.

What Crisp does well

Crisp is a full customer messaging suite with an AI agent built in. It is a good product, and for some teams it is the right one.

• Many channels in one inbox. On Essentials and up, Crisp connects WhatsApp Business, Instagram DMs, SMS, Line, Viber and more. It also has a shared email inbox from Mini.
• A broad AI knowledge base. Per Crisp’s AI page, its agent, Hugo, learns from your help articles, a crawl of your website, past conversations, and imported PDF and CSV files.
• Store connections. Crisp syncs conversations with Shopify, WooCommerce, Adobe and Prestashop.
• A real free plan. Two seats and a chat widget for $0, if you don’t need AI yet.

Where the two differ

At first glance Crisp Essentials ($95) and ZynfoAI ($99) cost about the same. The difference is in what the AI can do before you pay more.

AI usage. Crisp’s Essentials plan includes $25 of AI credits, which Crisp estimates at around 450 automated conversations a month. ZynfoAI’s plan covers 5,000 conversations a month, and AI replies don’t draw down a separate credit balance.

Seats. Crisp Essentials includes 10 seats. ZynfoAI includes 11.

Channels. Crisp covers more. ZynfoAI is website chat and WhatsApp only. If your customers write to you on Instagram, by SMS or by email, Crisp handles that and ZynfoAI doesn’t.

Store actions. This is where ZynfoAI is built differently. On Shopify, the agent looks up an order, cancels it if it hasn’t shipped and the customer asks, checks refund status, takes return requests, recommends products with add-to-cart cards, and shares discount codes. See what that looks like in our AI chatbot for ecommerce guide.

How a chat runs in ZynfoAI

A customer opens the chat on your site at 10pm and types: “I ordered the wrong size. Can I swap it?”

The agent checks the order in your store, reads your returns policy from the pages and files you’ve added, and answers with the actual policy, showing the source it used. If the customer wants to go ahead, it records the return request for your team.

If the customer asks for a person, the agent writes a short summary and routes the chat to someone on your team, by round-robin, least busy, or to everyone at once. Outside working hours it opens a ticket or keeps helping. Here is how human handoff works.

Your team works from one team inbox for website and WhatsApp chats, with private notes, transfers, and a customer view that shows who they are talking to.

Leads, not only support

The same agent captures and qualifies leads, books demos, and syncs contacts to Freshsales. If you run a service business or sell high-ticket products, that matters as much as answering support questions. Our lead generation page shows how it works.

When Crisp is the better choice

• You need channels ZynfoAI doesn’t have. Email, Instagram, Messenger, SMS, Telegram and others are in Crisp. They are not in ZynfoAI.
• Your AI volume is low. If the AI handles a few hundred conversations a month, the credits in Crisp Mini or Essentials may be all you need.
• You want a free starting point. Crisp’s free plan is a fair way to put live chat on a site with no budget.
• You want one tool for chat, email and a help center and are happy to configure it yourself.

When ZynfoAI is the better choice

• Most of your chats are about orders, returns and products on Shopify, and you want the agent to act on them.
• WhatsApp and website chat are your main channels and you want them in one inbox.
• You’d rather not track AI credits. One price covers 5,000 conversations and 11 seats.
• You want answers with sources. The agent shows which page or file it used.

ZynfoAI is $99 a month or $990 a year, with a 7-day trial. There is also a 15-day money-back guarantee. See pricing for the details, compare the other Intercom Fin alternatives, or browse all ZynfoAI comparisons.