A retail chatbot that knows every branch.
ZynfoAI answers the questions your stores field all day: opening hours, parking, returns and what you carry. When a shopper wants something held, ordered in or checked in the stockroom, it takes the details for the right store.
7-day free trial No credit card required
Is the Kingsford store open on Sunday?
Can I return something there that I bought online?
The questions your store staff answer between customers.
Each conversation shows what the shopper sees and what ZynfoAI did to answer or route it.
I'm doing a two-night hike in autumn. Which sleeping bag should I look at?
- Read the trip type and season from the question.
- Searched your synced Shopify catalog for sleeping bags.
- Recommended a matching product as a product card.
Does the Harbour Street store have the Trailhead jacket in medium, green?
Yes please.
- Recognised a request the agent can't check itself.
- Collected name, phone and the item in an in-chat form.
- Saved the request to Leads for the Harbour Street team.
Do you still do ski servicing at the Kingsford store?
- Received the question on your WhatsApp Business number.
- Found the servicing details on your Services page.
- Replied on WhatsApp with the source.
Can you order in the Alpine 65 pack in a long back length? I can't find it on your site.
- Searched your catalog and found no listing for that size.
- Collected the shopper's name and email in the chat.
- Created a ticket for the team.
Set up your store assistant in an afternoon.
Add your store pages and returns policy, connect Shopify if you sell online, write instructions for stock and special-order requests, and paste one script tag.
<script id="__chatbotSdk__" src="https://app.zynfo.ai/widget/embed.js" data-chatbot-id="ava-7f3k" async></script> Can I swap it for a larger size?
Queued for SupportWhere's my tracking number?
AutomatedDo you ship to Canada?
AutomatedYour store teams handle what needs a person.
The agent covers the repeat questions. Requests that depend on a shelf, a stockroom or a supplier go to the people who can check.
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No guessing about stock
Instruct the agent to take stock and hold requests as a lead or ticket, so a teammate checks the shelf before anyone promises an item.
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Branch details from one source
Keep hours, addresses and holiday times on your store pages. Update the page, click Resync, and the agent uses the new details.
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Every request in one place
Stock requests land in Leads, special orders in Tickets, and live chats in the Inbox, where any teammate can claim them.
Can someone hold the red kayak for me till Saturday? Kingsford store.
I'll pass this to the Kingsford team so they can check it's in store and hold it for you.
Queued for Kingsford Store
Scanned shelf tag for Trail Runner Boot. Do you have size 10 in stock here?
Yes! Downtown location has 2 pairs in size 10 in stock in Aisle 4. Store associate notified to assist you.
What are your holiday hours for the Downtown store, and do you validate parking?
Downtown is open 10am–6pm on Labor Day. 2 hours of validated parking is available in the 4th Street Garage.
Setting up a chatbot for retail stores
A retail chatbot has two jobs an online-only store doesn’t: answering for each physical branch, and being honest about shelf stock. If you sell mostly online, our ecommerce chatbot guide covers order lookups and catalog questions in more depth.
Put every branch’s details in one place
Most retail questions are about a specific store: is it open, where do I park, can I return this there. Before you train the agent, make sure each store has a page with its address, opening hours, holiday hours, parking and the services it offers. Add those pages as sources, along with your returns and exchanges policy. If you publish a holiday trading PDF, upload that too.
When hours change, update the page and click Resync on that source. Resync is manual, so hand it to whoever updates the website.
Be honest about stock
Shoppers often ask whether a store has an item in their size. ZynfoAI doesn’t see your in-store inventory, so the agent shouldn’t guess. In the AI Agent instructions, tell it to say it can’t check shelves and to collect the item, size, store and the shopper’s phone number instead. That request is saved to Leads, where the store team can pick it up.
Special orders work the same way. If you order in items on request, have the agent open a ticket with the product details so your buying team can reply with price and timing. Your team can sync tickets to Freshdesk if you use it.
Use WhatsApp for local customers
Many regular shoppers would rather message than call. Connecting WhatsApp Business gives them a number that answers from the same sources as your website chat. Replies to a customer’s message inside the open customer service window are not charged by WhatsApp; template messages you send first are. Human handoff works the same way on both channels: turn on Human Handoff, set staff hours, and a teammate claims the chat in the Inbox. The AI pauses while they reply.
Check Trending Topics each month. If people keep asking about a service or a brand you carry, add it to your site so the agent and your staff give the same answer. If you also run an online shop, see the Shopify integration and our complete ecommerce chatbot guide.
Can the chatbot check stock in my physical stores?
No. It doesn't read in-store inventory. Instead, it collects the shopper's request and contact details so a teammate at the right store can check and reply.
Can it answer questions about products?
Yes. Add your product pages or catalog files as sources, or connect Shopify to sync your catalog. The agent answers from that content and recommends products from the synced catalog.
Can local customers message us on WhatsApp?
Yes. Connect your WhatsApp Business number through Meta's Embedded Signup. WhatsApp chats appear in the same Inbox as your website chats.
What happens outside store hours?
The agent keeps answering from your sources. If a shopper asks for a person when no one is on shift, they see your offline message and can leave their details.
Related ways teams use ZynfoAI
By team
Answer shoppers before they pick up the phone.
Train an agent on your own content, test it in the Playground, then go live on your website or WhatsApp.
No credit card requiredWhat it does while you're away
- Order status sent WhatsApp
- Demo booked, invite sent Website chat
- Lead captured and synced Freshsales
- Chat handed to a teammate Inbox