Shopify AI chatbot that answers shoppers and tracks orders
Install the ZynfoAI Shopify app and your agent learns your product catalog. Shoppers ask about products, orders or refunds and get an answer in the chat. Anything that needs a person goes to your team.
7-day free trial
Where is my order #1042?
Do you have the linen shirt in medium?
What ZynfoAI does with Shopify
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Answers from your catalog
Your Shopify products are synced into the agent’s knowledge, so it can answer questions about sizes, materials and prices.
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Order and refund status
Customers ask “where is my order?” and see the status as an order card in the chat.
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Product recommendations
The agent suggests products from your catalog and shows them as product cards.
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Cancels unfulfilled orders
If a customer asks to cancel an order that hasn’t shipped, the agent can cancel it in Shopify.
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Hands off to your team
When a person is needed, a teammate claims the chat in the Inbox and sees the whole conversation.
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Policies and FAQs
Add your shipping and returns pages or PDFs and the agent answers policy questions with the source linked.
How to set up ZynfoAI with Shopify
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Install the ZynfoAI Shopify app
Connect your store from the Integrations page and approve the app in your Shopify admin.
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Sync your catalog
Your products are added to the agent’s knowledge. Click Resync when your catalog changes.
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Add your policies
Upload shipping and returns pages or PDFs so the agent can answer policy questions.
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Test, then go live
Try real questions in the Playground, then turn on the chat widget on your storefront.
What can the agent do in my Shopify store?
It answers questions from your synced catalog, recommends products as cards with an add-to-cart button, looks up an order's status, cancels orders that haven't been fulfilled, logs refund and return requests, shares discount codes and saves back-in-stock requests.
Can it cancel any order?
No. Only orders that haven't been fulfilled, and only after the shopper confirms. Shopify doesn't allow cancelling an order once it's partly fulfilled, so those requests go to your team.
Does the catalog update automatically?
Resync is manual. After you add a collection or change prices, click Resync on the Shopify source so the agent sees the change.
What happens when a shopper needs a person?
The agent writes a short summary and routes the chat to a teammate in the shared Inbox during your working hours. The AI stops replying while they handle it. Outside hours, the shopper can leave a message.
Which plan includes the Shopify integration?
There is one plan, $99 a month or $990 a year, and Shopify is included. It comes with 5,000 conversations a month, 11 seats and a 7-day free trial.
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Connect Shopify and see your agent answer
Start the 7-day free trial, train the agent on your own content and test it in the Playground before you go live.