A chatbot for your webshop that answers in your shopper's language.
ZynfoAI answers webshop customers from your own policies and product data, looks up orders in Shopify, and brings in your team when a person is needed. A shopper who writes in Dutch gets the answer in Dutch.
7-day free trial No credit card required
Waar is mijn bestelling #8921?
The questions every online shop gets, in every language it sells in.
Each conversation shows what the shopper sees and what ZynfoAI did behind it.
Can I track my parcel? The shipping email ended up in spam.
Order #4420.
- Recognised an order-status request.
- Looked up order #4420 in your connected store.
- Showed the fulfilment status as an order card.
Fällt dieser Pullover eher groß oder klein aus?
- Read a German question about the jumper's fit.
- Found the answer in your knitwear size guide.
- Replied in German with the source.
Kan ik een artikel gratis retourneren?
- Searched your returns policy.
- Answered in Dutch with the conditions from the policy.
I ordered the wrong colour. Can you cancel order #5103?
Yes.
- Checked that order #5103 was unfulfilled.
- Asked the shopper to confirm.
- Cancelled the order in your store.
Connect your shop, add your policies, go live.
Install the Shopify app, add your size guides and returns policy, then turn on the chat widget with one script tag.
<script id="__chatbotSdk__" src="https://app.zynfo.ai/widget/embed.js" data-chatbot-id="ava-7f3k" async></script> Can I swap it for a larger size?
Queued for SupportWhere's my tracking number?
AutomatedDo you ship to Canada?
AutomatedYour team stays in charge of every conversation.
The agent handles the routine questions. Anything that needs a decision goes to a person, with the conversation so far.
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Answers only from your content
The agent answers from the policies, size guides and product data you add. If something isn't covered, it sends your fallback message instead of guessing.
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Order lookups in your store
Connect Shopify so the agent can look up orders and cancel ones that haven't shipped.
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Handoff with a summary
When a shopper needs a person, the agent writes a short summary and routes the chat to a teammate in the Inbox.
Ik wil graag mijn afleveradres wijzigen voor order #6102.
Dat kan ik niet zelf aanpassen. Ik verbind je met een collega die het adres kan wijzigen.
Queued for Customer Care
Our team updated SSO credentials and now I cannot log into the dashboard.
I verified your account email. A one-time secure recovery link has been dispatched to your corporate inbox.
Received and resolved. Thank you!
Can you help us increase our seat count from 15 to 25 before our training on Friday?
I can certainly help prepare your seat expansion. Connecting you with Priya from our accounts team.
Hi Liam! I have provisioned 10 additional seats on your Scale account at prorated pricing.
What to look for in a webshop chatbot
A chatbot for a webshop has a narrow job: answer the questions that would otherwise become an email, while the shopper is still on the page. For the whole topic, from costs to setup, read our complete ecommerce chatbot guide. This page is about online shops specifically.
It should answer from your shop, not from the internet
Your returns window, your size guide and your delivery times belong to your shop. A general AI model doesn’t know them. Add your policy pages, size guides and product data as sources, and ZynfoAI answers from those, with the source shown under the answer. When something isn’t covered, it says so and offers your fallback message or a person.
It should look up the order, not just link to tracking
“Where is my order?” is the question you’ll get most. A useful webshop chatbot reads the order from your store. ZynfoAI does this for Shopify, and can cancel an order that hasn’t shipped once the shopper confirms. Shipped orders go to your team, in line with how Shopify handles cancellations. On other platforms it still answers from your content, but it can’t see orders.
It should speak your shoppers’ language
If you sell across borders, shoppers write in their own language. ZynfoAI replies in the language they use, from the same sources, so you don’t maintain a separate bot for each country.
It should know when to stop
Address changes, damaged parcels and refund exceptions need a person. Turn on human handoff, set your working hours, and the agent routes those chats to your team with a short summary. Outside hours, shoppers can leave a message. If your shoppers prefer messaging, the same agent can answer on WhatsApp.
For the full product walkthrough, see ZynfoAI for Shopify stores. To see how we compare with Shopify Inbox, Tidio and others, read the best ecommerce chatbots, or go back to the ecommerce chatbot guide.
Webshop Chatbot: common questions
Still unsure? Book a 20-minute call and we'll walk through your setup.
Which webshop platforms does it work with?
ZynfoAI connects to Shopify for catalog sync and order lookups. On WooCommerce or any other platform you can still add the chat widget with one script tag and train the agent on your pages and files, but it won't look up orders.
Does the chatbot reply in my shoppers' language?
Yes. It replies in the language the shopper writes in, using the same sources. Keep your policies accurate in your main language and test the languages you sell in most in the Playground.
Can it track parcels with my courier?
It shows the order's status from your Shopify store. It doesn't connect to courier systems, so delivery details come from what your store has on record.
How much does it cost?
One plan: $99 a month or $990 a year, with 5,000 conversations a month and 11 seats. There is a 7-day free trial.
Related ways teams use ZynfoAI
By team
Answer your webshop's shoppers in their own language.
Train an agent on your own content, test it in the Playground, then go live on your website or WhatsApp.
No credit card requiredWhat it does while you're away
- Order status sent WhatsApp
- Demo booked, invite sent Website chat
- Lead captured and synced Freshsales
- Chat handed to a teammate Inbox