Product Recommendations
AI product recommendations from your own catalog. Shoppers ask, see the products, and add them to the cart.
For Shopify stores. A shopper describes what they need in your website chat, and ZynfoAI answers with matching products from your store as cards with price and Add to cart.
How it works
A question in, products out.
- 01
The shopper says what they need
"A waterproof jacket for hiking, under $160." In their own words, in the chat on your store.
- 02
The AI searches your catalog
It looks up your Shopify products with those words. If nothing matches, it suggests popular items instead.
- 03
Products appear as cards
Image, name, price and a link to the product page, with Add to cart on each card.
- 04
It keeps the sale moving
Your discount code when the shopper hesitates, a back-in-stock request when the size is gone.
Add to cart
From suggestion to cart without leaving the chat.
Each product card has Add to cart. It uses your store's own cart, so the item is there when the shopper checks out in your store as usual. The card also links to the product page for anyone who wants the full details.
Add to cart works when the chat widget runs on your Shopify storefront. Sold-out items show as sold out instead of a button.
Back in stock
Sold out doesn't have to mean lost.
When the size or colour a shopper wants is gone, the AI offers to save a back-in-stock request. It takes their name and email in the chat and saves them as a lead, with what they were after.
You see the requests with your other leads and let shoppers know when the item is back. ZynfoAI doesn't send the restock message for you. More on collecting details in the lead capture chatbot guide.
Discount codes
Your code, offered when it helps.
Choose one discount code from your store and tell the AI when to offer it, for example when a first-time shopper hesitates on price. ZynfoAI checks the code is still active in Shopify, so an expired code isn't handed out.
The shopper taps Apply code and the discount goes on their cart. For everything else an AI agent can do in a store, read the ecommerce chatbot guide, the AI chatbot for ecommerce page, or the Shopify integration.
At a glance
What product recommendations cover.
- Store
- Shopify. WooCommerce, Magento and BigCommerce are not supported.
- Source
- Your live Shopify catalog, searched with the shopper's words
- No match
- Falls back to popular products rather than an empty answer
- Product cards
- Image, name, price, link to the product page
- Add to cart
- Adds the item to your store's own cart when the widget runs on your Shopify storefront
- Sold out
- Card shows Sold out; the AI can save a back-in-stock request
- Discount code
- One code you choose, offered when you say, checked as active in Shopify
- Product questions
- Answered from your product descriptions and pages
- Channels
- Product cards in the website widget. WhatsApp gets the recommendation as a message.
- Plan
- Included in the $99/month plan
Common Questions
About product recommendations in ZynfoAI.
How does the AI choose which products to recommend?
It searches your Shopify catalog with the shopper's own words, such as use, style or budget, and shows the products that match. If nothing matches, it suggests popular products instead. It recommends from what you sell, not from the wider web.
Which store platforms are supported?
Shopify. WooCommerce, Magento and BigCommerce are not supported yet. On those stores the chat widget still answers from your pages and files.
Can shoppers buy from the chat?
Product cards include Add to cart when the chat widget runs on your Shopify storefront, so shoppers go from the recommendation to their cart in one step. Checkout happens in your store as usual.
What if a product is out of stock?
The AI can take a back-in-stock request with the shopper's name and email and save it as a lead, so you can let them know when it's back. ZynfoAI doesn't send the restock message itself.
More features. All in one plan.
All featuresLet ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.