LiveChat Pricing vs ZynfoAI: Seats, AI Agent and Fit (2026)

LiveChat pricing in short

LiveChat charges per person on your team. As of October 2026, LiveChat’s pricing page lists:

Plan	Billed annually	Billed monthly	Notes
Starter	$19 per person/mo	$25 per person/mo	1 user, 60-day chat history
Team	$49 per person/mo	$59 per person/mo	Unlimited users and chat history
Business	$79 per person/mo	$89 per person/mo	Work scheduler, advanced reporting, SMS and Apple Messages for Business
Enterprise	Custom	Custom	SSO, SLAs, dedicated onboarding

There is a 14-day free trial. So a five-person team on Team pays $245 a month billed annually, and the bill grows with every person you add.

The AI agent is a separate story, covered below. ZynfoAI, for comparison, is one plan at $99 a month with 11 seats, 5,000 conversations and the AI agent included. For the wider field, see our guide to Intercom Fin alternatives.

Where the AI agent comes in

LiveChat’s own plans include AI help for your agents, such as reply suggestions drawn from your knowledge sources. An AI agent that answers customers on its own is sold through Text, a sister product that LiveChat promotes on its pricing page.

As of October 2026, Text’s pricing page lists:

• Essential: $19 per user a month billed annually ($25 monthly), with 1 AI agent and 10 AI resolutions a month.
• Growth: $79 per user a month billed annually ($99 monthly), with 10 AI agents and 200 AI resolutions a month.
• Extra resolutions: $49.50 for a pack of 50.

Text counts a resolution when the AI agent answers at least one customer question, and charges once per conversation. Handoffs without an answer, test chats and spam don’t count.

That is a fair model. But it means the AI part of the bill is metered, and it sits on top of per-user pricing.

What LiveChat does well

LiveChat has been around a long time, and it shows.

• A polished agent experience. The inbox, canned responses, internal notes and reporting are mature.
• Staffing tools. Business includes a work scheduler and staffing prediction, which matter for larger support teams.
• A large marketplace. WhatsApp, Instagram, X and many store and CRM tools connect through LiveChat’s marketplace.
• SMS and Apple Messages for Business on the Business plan.

If you run a support team of 15 people who live in the chat inbox all day, LiveChat was built for you.

How ZynfoAI is different

ZynfoAI starts from the other end. The AI agent answers first, and your team takes over when it is needed.

One price. $99 a month or $990 a year, with 11 seats and 5,000 conversations. No per-person pricing and no per-resolution fee.

Answers from your content. The agent learns from your website pages, PDFs, Word and Excel files, and Google Drive, up to 500 sources. It shows which source it used, so your team can check it.

Store actions. On Shopify, the agent looks up orders, cancels unshipped ones on request, checks refund status, takes return requests, recommends products with add-to-cart cards, and shares discount codes. Our AI chatbot for ecommerce guide shows it in practice.

WhatsApp built in. WhatsApp Business API is part of the plan, connected through Meta’s Embedded Signup, and WhatsApp chats arrive in the same inbox as your website chats. See the WhatsApp AI chatbot page for how that works.

A handoff, step by step

A customer on WhatsApp writes: “My parcel says delivered but it isn’t here. I want to talk to someone.”

1. The agent sees that the customer wants a person.
2. It writes a short summary: who the customer is, the order, and the problem.
3. It routes the chat to your team within working hours, by round-robin, least busy, or to everyone at once.
4. If nobody claims it, the chat goes back to the queue. Outside working hours, it opens a ticket or the AI keeps helping.

Your teammate opens the chat already knowing the story. More on human handoff.

When LiveChat is the better choice

• You have a large team of human agents who need scheduling, staffing prediction and detailed performance reporting.
• You need SMS, Apple Messages, Instagram or X. ZynfoAI supports website chat and WhatsApp only.
• You already run your support in LiveChat and only want AI suggestions for your agents, not an AI that answers on its own.
• You need SSO, SLAs or HIPAA features, which LiveChat lists on Enterprise.

When ZynfoAI is the better choice

• You are a small team and per-person pricing adds up faster than your chat volume does.
• You want the AI to answer first, with a fixed price, not a resolution meter.
• Your customers write on WhatsApp as much as on your website.
• Leads matter. The agent qualifies leads, books demos and syncs them to Freshsales.

There is a 7-day trial. There is also a 15-day money-back guarantee. See pricing, the other Intercom Fin alternatives, or all ZynfoAI comparisons.