A SaaS knowledge base your users can ask
Turn your product docs and help articles into an AI assistant for users and your own team. ZynfoAI answers from the documents you add, links the source, and sends your fallback message when something isn't covered.
Your docs have the answer. Users still open a ticket.
The gap is rarely missing documentation. It's the distance between how users ask and how the docs are written.
Search needs the right word
A user types "billing issue". Your article is called "Updating your invoice details". Search finds nothing, and they open a ticket.
Trial users stall on setup
"How do I invite my team?" is answered in your docs. If nobody points them there during the trial, many never get to the part that sells.
Docs live in five places
Help center, release notes, a PDF onboarding guide, a pricing sheet. Your users, and your new hires, shouldn't need to know which.
The same docs, for your own team
Support, sales and new hires can ask the agent the questions customers ask them, and get the same sourced answer.
- Answers about specs and setup steps, with the source doc linked
- New hires find answers without searching five tools
One agent, several sources
Website pages, PDF, Word and Excel files, and Google Docs and Sheets, answered from in one place.
What it does for SaaS teams
Answer repeat product questions without adding headcount.
Plain-language questions
Users ask the way they talk, and the agent finds the answer in your docs even when the wording differs.
Answers from your docs
Answers come from the documents you trained the agent on. If a question isn't covered, it sends your fallback message instead of guessing.
Resync when docs change
Import website pages, files and Google Docs. When something changes, resync the page or file, or import the Google Doc again.
A link to the source
Show 1 to 3 source links under each answer so users can open the original doc.
Human handoff
When a user asks for a person, a teammate claims the chat in the shared Inbox and sees the whole conversation.
Works with your existing stack
Set it up around your trial
Start with the docs a trial user needs in the first week: signing up, connecting their data, inviting the team, and billing. Add those pages through the crawler or upload the PDF guides. The AI knowledge base page explains how sources, source links and the fallback message work.
Put the widget on your docs site and inside the app, where users get stuck. Write the fallback so it hands off well: "I couldn't find that in our docs. Want me to open a ticket?" If you also want to capture and qualify trial sign-ups in the same chat, see the AI chatbot for SaaS page.
After each release, update the doc and click Resync. Then check Unanswered Questions for anything the release made confusing. For a buyer's checklist that applies to any tool, read how to choose AI knowledge base software, or go back to the AI knowledge base software overview.
FAQ
Frequently asked questions
Everything you need to know about setting up and using ZynfoAI.
What is a SaaS knowledge base?
It's the documentation behind your product: help articles, setup guides, release notes and pricing details. An AI SaaS knowledge base lets users ask a question in their own words and get the answer from those docs, with a link to the page.
Can we put the assistant inside our app?
Yes. The chat widget is one script tag, so you can add it to your web app's pages as well as your marketing site. Add your app's domain to Allowed Domains so the widget loads there.
Which documentation sources can it use?
Help center and docs pages through the website crawler, PDF, Word and Excel uploads, and Google Docs and Sheets you pick from Google Drive. Notion and Confluence aren't connected directly; publish or export those pages first.
How does it stay accurate after a release?
Answers come from the documents you added. When a doc changes, click Resync on that source. Resync is manual, so add it to your release checklist next to updating the docs.
What if a user needs a person?
A teammate claims the chat in the shared Inbox and sees the whole conversation. If the issue needs follow-up, the agent opens a ticket your team can sync to Freshdesk.
Let ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.