AI knowledge management
AI knowledge management for your team
Your team asks in plain words and gets the answer from your handbooks and policies, with a link to the document.
Part of the AI knowledge base guide
Your documents answer for themselves With the source under every answer.
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Ask a question, get the number
“What’s the hotel limit in Manchester?” gets £140 and the expenses sheet it came from.
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One set of sources
Website pages, PDF, Word and Excel files, and the Google Docs and Sheets you pick, behind one chat.
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Where your team already is
Put the chat on your intranet or internal tool. Allowed websites keeps it on your own sites.
What you control What it knows, where it appears, who changes it.
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Understands the question
It finds the passage that matches what someone means, even when their words differ from the document’s.
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Pick exactly what it knows
Crawl the website pages you choose, upload PDF, Word and Excel files, and select single Google Docs and Sheets.
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Retrain when a document changes
Edited a policy? Click Retrain on that source and the AI answers from the new version.
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Roles and privacy
Owner, Admin and Agent roles decide who changes sources and settings. Your documents are never used to train AI models.
Your team keeps it right Three habits that decide whether people trust it.
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Give every document an owner
The leave policy belongs to HR, the VPN guide to IT, the expense rates to finance. When a document changes, its owner updates it and clicks Retrain.
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Remove the old copy
Two versions of the same policy produce two answers. Delete the old file when you upload the new one, and only add what is current.
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Read the questions it couldn’t answer
Once a month, pick the top few from the dashboard and write them down. For an HR and IT rollout, see the internal knowledge base for employees.
The setup matches our AI knowledge base, pointed at your team. Comparing tools? Read choosing AI knowledge base software.
Knowledge management questions
What is AI knowledge management?
Your team asks a question in plain words and the AI answers from your own documents, with a link to the one it used. Keeping those documents current and complete stays with your team.
How is it different from searching a shared drive?
A drive search matches file names and keywords and leaves the reading to you. ZynfoAI finds the passage that answers the question, even when the wording differs, and replies with the answer and the source.
Can I control who sees which documents?
Not per person. ZynfoAI doesn't sign employees in or apply document-level permissions, so only add documents everyone with access may read. You choose the sources and, with Allowed websites, where the chat appears.
Which file types does it support?
PDF, DOC, DOCX, XLS and XLSX uploads up to 5 MB each, website pages from the crawler, and Google Docs and Sheets from Google Drive. Notion and Confluence aren't connected directly, so export pages to PDF or Word first.
How does it stay up to date?
Updates are manual. When a document changes, click Retrain on that source. The dashboard lists the questions your AI couldn't answer, so you see what your documents don't cover yet.
