AI Ticketing
An AI ticketing system that answers first. Tickets only when a person is needed.
ZynfoAI answers website and WhatsApp questions from your content. When a customer needs your team, it takes their email and opens a ticket with the issue in their own words, so nobody starts from a blank form.
How a ticket is created
Easy questions get answers. The rest get a ticket.
- 01
The AI answers first
Delivery times, return rules and setup steps are answered from your content. Those chats never become tickets.
- 02
It collects the details
When a customer reports a problem, the AI asks for their email and name in the chat before anything is filed.
- 03
The ticket opens
The issue in the customer's words, their contact details and a link to the conversation, in your ticket list.
- 04
Your team works it
Set the status and priority, add notes to the timeline, and send it to Freshdesk if that's where your team works.
Created from chat
The customer explains it once, in their own words.
When a customer reports a problem your content can't solve, the AI says it will open a ticket and asks for an email, then a name. The ticket keeps their original message as the description, so your team reads what the customer actually said.
Before that, the AI tries to answer from your AI knowledge base. Most chats end there.
From the inbox
Turn a live chat into a ticket when the fix takes longer.
A teammate claims a chat in the team inbox and sees it won't be solved today. Convert to Ticket opens one linked to that conversation. Status and priority can be changed from the side panel without leaving the chat.
If a customer asks for a person and nobody is online, human handoff can open the ticket for you, with an AI summary of the chat as the description.
Freshdesk
Work tickets in ZynfoAI, or send them to Freshdesk.
Tickets live in ZynfoAI, next to your inbox and leads. If your team already works in Freshdesk, connect it and press Sync to CRM on a ticket. ZynfoAI creates it in Freshdesk with the requester's email and the priority, and links to it.
Sync is one ticket at a time, not automatic. Setup is on the Freshdesk integration page.
What's in ticketing
Everything a small support team needs, nothing it doesn't.
- Created from
- An AI chat, an offline handoff, Convert to Ticket in the inbox, or Create Ticket by hand
- Channels
- Website chat widget and WhatsApp
- Statuses
- Open, In Progress, Waiting on Customer, Resolved, Closed
- Priorities
- Low, Medium, High, Urgent. Tickets from chat start at Medium
- Contact
- Name, email and phone, saved to the customer's profile
- History
- Activity Timeline with status changes and internal notes
- List
- Search, filter by status and priority, bulk close or delete
- Helpdesk
- Freshdesk, synced one ticket at a time with Sync to CRM
- Status in chat
- Customers can check a ticket by its number with the Check Ticket Status automation
- Plan
- Included in the $99/month plan
Common Questions
About AI ticketing in ZynfoAI.
What is an AI ticketing system?
It is a support tool where AI does the first part of the ticket work. It talks to the customer, answers what it can, and opens a ticket only when a person is needed. The ticket arrives with the customer's contact details and the issue in their words, so your team doesn't start from a blank form.
When does ZynfoAI create a ticket?
When a customer reports a problem the AI can't solve from your content, when they ask for a person and your team is offline (if you choose tickets as the offline option), or when one of your agents converts a live chat to a ticket from the inbox. Your team can also create tickets by hand.
How is the ticket priority set?
Tickets from chat start at Medium. Your team sets Low, Medium, High or Urgent from the ticket list, the ticket panel, or the inbox while chatting.
Does it work with Freshdesk?
Yes. Connect Freshdesk, then press Sync to CRM on a ticket and ZynfoAI creates it in Freshdesk with the requester's email and priority. Sync is one ticket at a time, not automatic. If you don't use a helpdesk, tickets stay in ZynfoAI's own ticket list.
Does ZynfoAI integrate with Zendesk or Zoho Desk?
No. Today the only helpdesk you can sync tickets to is Freshdesk.
More features. All in one plan.
All featuresLet ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.