Platform Feature

Redefining Conversations with
Document Sync

Automatically sync your AI chatbot knowledge base with Google Drive, Notion, Confluence, and website sitemaps in real-time.

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How do I configure API keys?
Go to Settings -> API Keys and click 'Generate'.
All sync updates propagate in under 5 minutes.
Ask your knowledge base...

Experience the Power of Document Sync

AI features built to understand, respond, and elevate every customer interaction with document sync.

Sync your internal support manuals from Google Drive to your AI agent daily

  • Ensures your AI agent always uses the latest, most accurate business data
  • Eliminates manual file uploads and content copy-pasting
Doc Processing
knowledge_base.pdf100%

Pull FAQ updates automatically from public website sitemaps

  • Eliminates manual file uploads and content copy-pasting
  • Saves time for operations and product teams during product updates
FAQ Pairs
Q: Return policy?A: Within 30 days of purchase...

Train customer service bots on Notion wiki pages automatically

  • Saves time for operations and product teams during product updates
  • Secures files with automatic permissions and document update logs
Translations
ENESAR

Common Questions

What document formats does ZynfoAI support for sync?

ZynfoAI supports PDF, TXT, DOCX, CSV, Notion pages, Google Docs, and public website URLs.

How fast does the AI learn from new documents?

The sync process is near-instant. Once a document is uploaded, the AI processes and indexes it for queries in under 5 minutes.

Can ZynfoAI sync with my cloud storage automatically?

Yes. You can set up scheduled syncing with Google Drive, OneDrive, Dropbox, or Notion databases to keep content up-to-date.

Is my document content secure and private?

Absolutely. All uploaded documents are stored in secure, private vector databases and are never used to train public LLM models.

How large of a document can I upload?

Depending on your plan, you can upload single documents up to 50MB, with total knowledge base capacity scaling up to millions of words.

Explore More ZynfoAI Features

Discover the complete suite of tools powering ZynfoAI's customer support and sales automation ecosystem.

AI Ticketing

Automatically create, categorize, and prioritize support tickets from chat conversations. Integrate with your primary helpdesk, your ticketing system, and your project tracking software.

Learn about AI Ticketing

Analytics

Track chatbot performance, resolution rates, user satisfaction (CSAT), and conversion metrics from a centralized dashboard.

Learn about Analytics

Chat History

Preserve complete conversation logs and user profiles across multiple sessions. Deliver continuous support without repetitive queries.

Learn about Chat History

Conversation Routing

Automatically route customer chats, tickets, and leads to the right team member based on language, topic, or account value.

Learn about Conversation Routing

Custom Actions

Enable AI agents to fetch live data and execute API actions. Let bots update CRMs, look up account balances, and run automation loops.

Learn about Custom Actions

Email Support

Draft, organize, and automate email replies using AI. Connect ZynfoAI to support@ mailboxes to resolve issues via email.

Learn about Email Support

FAQ Automation

Resolve repetitive customer questions instantly with accurate, RAG-grounded AI answers. Deflect up to 70% of support tickets.

Learn about FAQ Automation

Human Handoff

Enable seamless transition from AI chatbot to live human agents. Ensure customer issues are resolved without losing chat history or context.

Learn about Human Handoff

Lead Qualification

Automatically filter, qualify, and score website visitors. Ensure your sales team only spends time on high-intent prospects.

Learn about Lead Qualification

Live Chat

Combine AI speed with human touch. Manage real-time conversations with site visitors from a unified dashboard.

Learn about Live Chat

Multi-Language Chatbot

Serve a global audience with automatic translation and language detection. Support over 50 languages fluently in a single chatbot.

Learn about Multi-Language Chatbot

Order Tracking

Resolve shipping and order status inquiries instantly. Connect to your online store platform, your e-commerce system, and shipping providers to give real-time updates.

Learn about Order Tracking

Product Recommendations

Boost e-commerce conversion rates by delivering personalized product recommendations in chat based on customer preferences.

Learn about Product Recommendations

Returns Automation

Simplify customer returns and exchanges. Automate label generation, policy validation, and refund processing inside chat.

Learn about Returns Automation

Team Inbox

Consolidate website chats, messaging channels, email, and your internal chat platform messages into a single, unified team messaging dashboard.

Learn about Team Inbox

Website Chat Widget

Deploy a modern, fast, and customizable chat widget on your website. Improve visitor engagement and lead conversion with glassmorphism design.

Learn about Website Chat Widget

Automate Support & Capture Leads
with AI Agents

Start using AI agents to answer customer questions, capture leads, and support your business 24/7 — without adding more work to your team.

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