FAQ Automation
FAQ automation that answers from your own content. With the source, and a person when it isn't sure.
FAQ automation means an AI answers your customers' repeat questions for you. ZynfoAI reads your website, documents and Google Docs, replies on your website and WhatsApp, and shows the page each answer came from.
How FAQ automation works
Your FAQ already exists. It's spread across pages and files.
- 01
Add what you already have
Website pages, PDF, Word and Excel files, and the Google Docs and Sheets you pick. No rewriting into Q&A pairs.
- 02
Customers ask their way
"Can I swap sizes?" finds your exchange policy, even if your page never uses the word swap.
- 03
The AI answers with the source
On your website widget and WhatsApp, with links to the pages it used.
- 04
Gaps come back to you
Questions your content doesn't cover get your fallback message and show up on your dashboard.
The source
Every answer can show where it came from.
Under each reply, customers see the pages and files the AI used, with links to check them. That matters for refunds, warranties and prices, where a wrong answer costs money.
Each answer also has Helpful and Not helpful buttons, so you hear when an answer misses. All of it comes from your AI knowledge base. Want a public FAQ page as well? The free AI FAQ generator drafts one.
When it isn't sure
No made-up answers when your content is silent.
If nothing in your content answers the question, the AI replies with your fallback message instead of guessing. You write it, and it can offer a support ticket or a person.
From there, human handoff brings in your team with the conversation attached.
What's missing
See which questions your content doesn't answer yet.
The dashboard lists Unanswered Questions with how often each was asked. If ten people a week ask about Friday delivery, add one line to your shipping page and resync it.
More on the numbers in analytics, and on keeping content current in document sync.
What's in FAQ automation
Answers from your content, on the channels customers use.
- Content
- Website pages, PDF, Word and Excel files, Google Docs and Sheets you choose
- Limit
- Up to 500 sources on the All-In-One Pro Plan
- Channels
- Website chat widget and WhatsApp
- Sources
- Shown under each answer. You set how many per reply
- Feedback
- Helpful and Not helpful buttons on every answer
- Fallback
- Your own message when the content has no answer, plus a ticket or a person
- Gaps
- Unanswered Questions and Trending Topics on the dashboard
- Testing
- Agent Playground shows each answer with its sources before customers see it
- Language
- Replies in the language the customer writes in
- Plan
- Included in the $99/month plan
Common Questions
About FAQ automation in ZynfoAI.
What is FAQ automation?
FAQ automation is software answering your frequently asked questions for you. Instead of customers searching an FAQ page or waiting for an email, they ask in chat and an AI replies from your own content right away. Questions it can't answer go to your team.
How is it different from an FAQ page?
An FAQ page makes the customer find the right entry. FAQ automation takes the question as the customer phrases it, such as "can I swap sizes?", and answers it from your returns policy even if your FAQ calls it an exchange.
What content does ZynfoAI learn from?
Pages from your website, uploaded PDF, Word and Excel files, and the Google Docs and Sheets you pick in Google Drive. The Pro plan includes up to 500 sources.
What happens when the AI doesn't know the answer?
It says so with the fallback message you set, and offers to bring in your team. The question also shows up under Unanswered Questions in your dashboard, so you can fill the gap.
Can I see where an answer came from?
Yes. Answers can show links to the sources they used, so customers and your team can check them.
More features. All in one plan.
All featuresLet ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.