WhatsApp AI chatbot on the official Business API
Connect your WhatsApp Business number through Meta’s Embedded Signup. The agent answers from your own content, replies with buttons and lists, and pauses while a teammate handles the chat.
7-day free trial
Do you deliver on Sundays?
Can I talk to someone about a wedding order?
Priya joined the chat
What ZynfoAI does with WhatsApp
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Answers from your content
The same agent that runs your website chat answers WhatsApp messages from your trained sources.
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Buttons and lists
Replies can include WhatsApp buttons and lists, so customers tap instead of typing.
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Lead details in chat
Collect a name, email or phone number with an in-chat form and save it as a lead.
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Teammates take over
Claim a chat in the Inbox and the AI pauses while you reply.
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Campaigns and templates
Send approved template messages to your contacts and track template status.
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Business profile
Manage your WhatsApp Business profile from the same workspace.
How to set up ZynfoAI with WhatsApp
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Connect your number
Use Meta’s Embedded Signup, or enter your WhatsApp Business API credentials manually.
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Train your agent
Add your website, files or Google Drive documents as sources.
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Set handoff hours
Choose when teammates are available and what the agent says outside those hours.
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Go live
Messages to your number are answered by the agent and appear in the shared Inbox.
Do I need the WhatsApp Business API to use ZynfoAI?
Yes. ZynfoAI runs on the WhatsApp Business Platform through Meta's Cloud API. Embedded Signup sets this up from inside ZynfoAI, so you don't need a developer or a separate provider.
Who owns the WhatsApp Business account?
You do. Embedded Signup creates or connects a WhatsApp Business account under your own Meta business portfolio, and your business profile stays under your control.
How does a teammate take over a WhatsApp chat?
When a customer asks for a person, the AI writes a short summary and routes the chat to your team within working hours. The teammate who claims it sees the full thread in the Inbox, and the AI stops replying while they handle it.
Are Meta's WhatsApp charges included in the ZynfoAI plan?
No. Meta bills its WhatsApp charges separately. You pay Meta per template message delivered, and replies inside the 24-hour customer service window are free.
Can the agent reply in the customer's language?
Yes. The agent replies in the language the customer writes in, using the answers in your own sources.
Guides
Other integrations
Connect WhatsApp and see your agent answer
Start the 7-day free trial, train the agent on your own content and test it in the Playground before you go live.