WhatsApp AI agent for Shopify
A WhatsApp AI agent for your Shopify store
ZynfoAI answers “where is my order?”, delivery and product questions on WhatsApp from your own store, including the ones that arrive at 11:40 PM. Questions it cannot answer become help-desk tickets for your team.
Hi, where is my order #1042? It was supposed to come before Diwali.
Great. Do you have the brass diya set in a smaller size?
Your customers message you on WhatsApp first
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“Where is my order?” after office hours
Order questions arrive at night and on Sundays, and wait until someone opens the phone the next morning.
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Festive sales double the questions
Before Diwali and other sales, the same delivery and COD questions pile up while the team packs orders.
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A WhatsApp tool plus a separate bot
Many stores pay for a WhatsApp tool and then again for a chatbot that doesn't know their catalog.
The WhatsApp messages a Shopify store gets every day.What the customer sees on WhatsApp, and what the AI agent checked before it replied.
It's 11:40 PM and my order #2087 still says processing. Has it shipped?
What the AI did
- Looked up order #2087 in your connected Shopify store.
- Read its fulfilment status.
- Replied on WhatsApp with the order card.
I want a cotton kurta set in maroon, size M, under 2,000.
What the AI did
- Searched your Shopify catalog for cotton kurta sets in maroon.
- Kept the ones with size M in stock and under the budget.
- Sent the best match as a product card.
Do you deliver to Indore, and can I pay cash on delivery?
What the AI did
- Searched your trained pages for delivery areas and payment options.
- Answered from your shipping page.
- Linked the source the answer came from.
My parcel arrived with a broken lid. What do I do?
What the AI did
- Found no answer for damaged items in your sources.
- Opened a help-desk ticket with the WhatsApp thread.
- Told the customer the team will reply.
On your WhatsApp number in three steps
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Connect WhatsApp and Shopify
Connect your WhatsApp Business number through Meta's Embedded Signup, then connect your Shopify store.
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Add your pages and documents
Add your shipping, returns and FAQ pages and your documents, and test the answers in the Playground.
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Go live
The AI agent answers and tracks orders, and opens tickets for your team. Live chat handoff is on the Pro plan.
WhatsApp AI agent for Shopify stores: how it works and what it costs
Last updated: 23 October 2026
What a WhatsApp AI agent for Shopify does
ZynfoAI is an AI customer service agent for Shopify stores that answers customers on WhatsApp Business and website chat. It costs from $39 a month, with no per-resolution or per-seat fees, and a 7-day free trial with no card.
It learns from your website, your documents and your Shopify catalog. Then it answers the questions your team types out every day: where an order is, when it will arrive, whether you deliver to a city, which product fits.
When the answer isn’t in your store or your documents, the AI agent does not guess. It opens a help-desk ticket for your team, with the WhatsApp thread attached.
The moment it is built for
A customer in Pune messages at 11:40 PM: “Where is my order #1042?” Nobody is on the phone. By morning there are more like it, and some of those customers have stopped waiting.
With an AI agent on the number, that 11:40 PM message gets the order status from Shopify the same minute. Your team starts the day with the tickets that need a person, not with a queue of order questions.
Our guide to WhatsApp support after office hours walks through setting this up for nights and Sundays.
What it answers, and what it hands to your team
| Customer asks | What the AI agent does |
|---|---|
| ”Where is my order?” | Looks up the order in Shopify and replies with its status |
| ”Do you have this in size M?” | Searches your Shopify catalog and shows matching products |
| ”Do you deliver to my city? Is COD available?” | Answers from your shipping and payment pages |
| ”I want to order 20 for a wedding” | Captures the lead for your team |
| Anything your store doesn’t cover | Opens a help-desk ticket for your team |
For the order questions in detail, read WhatsApp order tracking for Shopify stores. Cash-on-delivery questions and returns are a separate problem for many Indian stores; how WhatsApp can help cut COD returns covers what store owners do about it.
What it costs
ZynfoAI costs from $39/month, with no per-resolution fees, so a festive sale week doesn’t raise your bill. Starter includes 1,000 AI replies a month and 3 team seats. WhatsApp message fees are separate and billed by Meta.
Every account starts with a 7-day free trial with every Pro feature on, and no card. Nothing is charged automatically. See pricing for the plans.
Before a festive sale
The weeks before Diwali bring the most “where is my order?” and delivery questions of the year. Set the AI agent up at least a week before the sale, and add your sale dates, delivery cut-offs and COD rules to your pages first. Our Diwali sale WhatsApp support guide has a checklist.
WhatsApp Business app or the API?
An AI agent needs the WhatsApp Business API, not the phone app. If you are deciding between them, read WhatsApp Business app vs API for Shopify stores in India.
If you already use a WhatsApp tool
Many stores pay for a WhatsApp tool and a separate chatbot. If your renewal is coming up, compare before you renew:
When ZynfoAI is not the right fit
ZynfoAI is built for small Shopify teams that want one flat price on WhatsApp and website chat. If you need a full ticketing suite for a large support team, an enterprise help desk will fit better.
WhatsApp AI agent for Shopify: common questions
What is a WhatsApp AI agent for Shopify?
It is an AI agent on your WhatsApp Business number that answers customers from your own Shopify store. ZynfoAI reads your site, documents and catalog, tracks orders, helps customers find products, captures leads, and turns questions it cannot answer into help-desk tickets for your team.
Can it answer “where is my order?” on WhatsApp?
Yes. With your Shopify store connected, the AI agent looks up the order and replies with its status on WhatsApp. Order tracking works for online stores on Shopify.
How much does ZynfoAI cost?
From $39/month, with no per-resolution or per-seat fees. Every account starts with a 7-day free trial with every Pro feature on and no card. WhatsApp message fees are billed by Meta.
What happens when the AI agent can't answer?
It opens a help-desk ticket for your team with the WhatsApp thread, and tells the customer the team will reply. Live chat handoff to your team is on the Pro plan.
Does it work with the WhatsApp Business app on my phone?
No. ZynfoAI runs on the official WhatsApp Business API (Meta's Cloud API). If you only need simple automatic replies in the phone app, Meta's own tools may be enough.
Can I send WhatsApp broadcast campaigns?
Yes, on the Pro plan. You can send campaigns to contacts who opted in, using Meta-approved templates. Meta charges for template messages.
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