Platform Feature

Redefining Conversations with
Custom Actions

Enable AI agents to fetch live data and execute API actions. Let bots update CRMs, look up account balances, and run automation loops.

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How does the custom actions feature work?
I automate the custom actions workflow in real time.
All conversation records sync to your dashboard.
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Experience the Power of Custom Actions

AI features built to understand, respond, and elevate every customer interaction with custom actions.

Look up live flight statuses or shipping updates from internal databases

  • Transforms your assistant from a talking bot to a doing bot
  • Saves developers time by enabling custom API steps in a visual editor
Custom Trigger
on_click → book_demo()

Let clients cancel subscriptions or update account details via secure buttons

  • Saves developers time by enabling custom API steps in a visual editor
  • Provides instant personalized data without manual database checks
Lead Form Intake
Name:John Doe
Email:john@company.com

Trigger webhooks to send marketing emails or verify payment status

  • Provides instant personalized data without manual database checks
  • Improves security by handling API calls through secure server endpoints
Theme Picker

Common Questions

What are Custom Actions in ZynfoAI?

Custom Actions allow your chatbot to interact with external APIs to fetch data or trigger workflows during a conversation.

Can ZynfoAI handle payment transactions securely?

Yes. Through secure API hooks, the chatbot can initiate Stripe checkout sessions or query billing status safely.

What coding language is used for custom actions?

Custom actions can be set up using standard webhooks (JSON payloads) or written directly inside the dashboard using simple JavaScript.

Can I test my custom actions before deploying them?

Yes. ZynfoAI includes a built-in sandbox environment where you can simulate conversations and test API request/response flows.

Can custom actions be conditional based on user input?

Yes, you can build logical paths that execute different webhooks based on customer choices, loyalty tier, or sentiment.

Explore More ZynfoAI Features

Discover the complete suite of tools powering ZynfoAI's customer support and sales automation ecosystem.

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Chat History

Preserve complete conversation logs and user profiles across multiple sessions. Deliver continuous support without repetitive queries.

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Conversation Routing

Automatically route customer chats, tickets, and leads to the right team member based on language, topic, or account value.

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Document Sync

Automatically sync your AI chatbot knowledge base with Google Drive, Notion, Confluence, and website sitemaps in real-time.

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Email Support

Draft, organize, and automate email replies using AI. Connect ZynfoAI to support@ mailboxes to resolve issues via email.

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FAQ Automation

Resolve repetitive customer questions instantly with accurate, RAG-grounded AI answers. Deflect up to 70% of support tickets.

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Human Handoff

Enable seamless transition from AI chatbot to live human agents. Ensure customer issues are resolved without losing chat history or context.

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Lead Qualification

Automatically filter, qualify, and score website visitors. Ensure your sales team only spends time on high-intent prospects.

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Live Chat

Combine AI speed with human touch. Manage real-time conversations with site visitors from a unified dashboard.

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Multi-Language Chatbot

Serve a global audience with automatic translation and language detection. Support over 50 languages fluently in a single chatbot.

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Order Tracking

Resolve shipping and order status inquiries instantly. Connect to your online store platform, your e-commerce system, and shipping providers to give real-time updates.

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Product Recommendations

Boost e-commerce conversion rates by delivering personalized product recommendations in chat based on customer preferences.

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Returns Automation

Simplify customer returns and exchanges. Automate label generation, policy validation, and refund processing inside chat.

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Team Inbox

Consolidate website chats, messaging channels, email, and your internal chat platform messages into a single, unified team messaging dashboard.

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Website Chat Widget

Deploy a modern, fast, and customizable chat widget on your website. Improve visitor engagement and lead conversion with glassmorphism design.

Learn about Website Chat Widget

Automate Support & Capture Leads
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