Analytics
Chatbot analytics that show what customers ask. And which questions your content missed.
For owners who want to fix the right page next. The ZynfoAI dashboard shows sessions, satisfaction, busy hours, trending topics and the questions your AI couldn't answer, over the last 7, 30 or 90 days.
How teams use the dashboard
Not how many chats the bot handled. What customers needed.
- 01
Pick a range
Look at the last 7, 30 or 90 days. Every card on the dashboard follows the same range.
- 02
Check the totals
Sessions with the change from the period before, messages per session, and satisfaction.
- 03
Read the gaps
Unanswered Questions and Trending Topics show what customers ask and what your content missed.
- 04
Fix the content
Add or update the page, resync it, and watch the question drop off the list.
Content gaps
Find the page you need to write next.
Unanswered Questions lists what customers asked that your content didn't cover, with how often. Trending Topics shows the words that come up most, like a spike in "discount code" the morning after a promotion.
Fix the page in your AI knowledge base, resync it through document sync, and the AI answers from then on. See how answers work in FAQ automation.
Satisfaction
Know how customers felt, and who left unhappy.
Customers can rate the chat at the end and mark single answers as helpful or not. The dashboard turns those ratings into a satisfaction percentage and a positive, neutral and negative split.
Each customer's rating also shows in Customer 360 in the team inbox, next to how long the chat waited to be claimed.
Busy hours
See when customers actually reach out.
Peak Activity Hours shows conversations by day and hour. If most chats arrive after 8pm, the AI is covering them, and you know which hours to staff.
Use it when you set working hours for human handoff, so customers reach a person when one is likely to be there.
What's on the dashboard
Counts and ratings from your own conversations. No vanity numbers.
- Range
- Last 7, 30 or 90 days
- Totals
- Total Sessions, Avg Msgs / Sess, Satisfaction %
- Charts
- Message Volume, Active Sessions, Peak Activity Hours by day and hour
- Content gaps
- Unanswered Questions with counts, Trending Topics
- Satisfaction
- End-of-chat ratings, plus Helpful and Not helpful on each answer
- Per chat
- CSAT and time to claim in Customer 360 in the team inbox
- Leads, tickets
- Avg Score and Conversion Rate on Leads; open and urgent counts on Tickets
- Not included
- Deflection rate, first-response time or resolution-time reports
- Plan
- Included in the $99/month plan
Common Questions
About analytics in ZynfoAI.
What does the ZynfoAI dashboard show?
Total sessions, average messages per session, satisfaction, message volume, active sessions, peak activity hours, trending topics and unanswered questions, over the last 7, 30 or 90 days.
How is satisfaction measured?
Customers can rate the chat at the end and mark individual answers as helpful or not. The dashboard turns those ratings into a satisfaction view.
What are Unanswered Questions?
Questions the AI couldn't answer from your content. They're the quickest way to see which page or document to add or fix next.
Does ZynfoAI report a deflection rate?
No. We show what customers asked, what went unanswered and how they rated the chat, rather than a single automation percentage.
More features. All in one plan.
All featuresLet ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.