Platform Feature

Redefining Conversations with
Chat History

Preserve complete conversation logs and user profiles across multiple sessions. Deliver continuous support without repetitive queries.

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How does the chat history feature work?
I automate the chat history workflow in real time.
All conversation records sync to your dashboard.
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Experience the Power of Chat History

AI features built to understand, respond, and elevate every customer interaction with chat history.

Review past customer tickets to debug recurring account issues

  • Improves user experience by eliminating the need to repeat questions
  • Gives agents full contextual visibility when resolving support cases
Deflection Rates+42%

Allow return visitors to resume their exact chat thread on your site

  • Gives agents full contextual visibility when resolving support cases
  • Helps refine AI models by showing where bots struggled in the past
Unanswered Queries
"how to refund my item?"Needs KB
"shipping to europe cost?"Needs KB

Audit chatbot logs for accuracy, quality assurance, and training

  • Helps refine AI models by showing where bots struggled in the past
  • Ensures data compliance with simple, searchable log archives
CSAT Scorecard
4.8
★★★★★

Common Questions

How long is conversation history stored in ZynfoAI?

History retention is fully customizable based on your plan, ranging from 30 days to unlimited lifetime archiving.

Can customers access their past conversations?

Yes, if enabled, users can view past sessions or receive automated chat transcripts via email.

Can I search through old chat logs?

Yes. ZynfoAI features a powerful search engine to filter chats by date, tags, agent, satisfaction rating, or keywords.

Are chat histories synced to our CRM?

Yes, complete transcripts are automatically attached to the corresponding contacts in your primary helpdesk, your CRM database, or your lead database.

Can we delete chat history to comply with GDPR delete requests?

Yes, you can permanently delete customer records and transcripts with a single click to ensure data compliance.

Explore More ZynfoAI Features

Discover the complete suite of tools powering ZynfoAI's customer support and sales automation ecosystem.

AI Ticketing

Automatically create, categorize, and prioritize support tickets from chat conversations. Integrate with your primary helpdesk, your ticketing system, and your project tracking software.

Learn about AI Ticketing

Analytics

Track chatbot performance, resolution rates, user satisfaction (CSAT), and conversion metrics from a centralized dashboard.

Learn about Analytics

Conversation Routing

Automatically route customer chats, tickets, and leads to the right team member based on language, topic, or account value.

Learn about Conversation Routing

Custom Actions

Enable AI agents to fetch live data and execute API actions. Let bots update CRMs, look up account balances, and run automation loops.

Learn about Custom Actions

Document Sync

Automatically sync your AI chatbot knowledge base with Google Drive, Notion, Confluence, and website sitemaps in real-time.

Learn about Document Sync

Email Support

Draft, organize, and automate email replies using AI. Connect ZynfoAI to support@ mailboxes to resolve issues via email.

Learn about Email Support

FAQ Automation

Resolve repetitive customer questions instantly with accurate, RAG-grounded AI answers. Deflect up to 70% of support tickets.

Learn about FAQ Automation

Human Handoff

Enable seamless transition from AI chatbot to live human agents. Ensure customer issues are resolved without losing chat history or context.

Learn about Human Handoff

Lead Qualification

Automatically filter, qualify, and score website visitors. Ensure your sales team only spends time on high-intent prospects.

Learn about Lead Qualification

Live Chat

Combine AI speed with human touch. Manage real-time conversations with site visitors from a unified dashboard.

Learn about Live Chat

Multi-Language Chatbot

Serve a global audience with automatic translation and language detection. Support over 50 languages fluently in a single chatbot.

Learn about Multi-Language Chatbot

Order Tracking

Resolve shipping and order status inquiries instantly. Connect to your online store platform, your e-commerce system, and shipping providers to give real-time updates.

Learn about Order Tracking

Product Recommendations

Boost e-commerce conversion rates by delivering personalized product recommendations in chat based on customer preferences.

Learn about Product Recommendations

Returns Automation

Simplify customer returns and exchanges. Automate label generation, policy validation, and refund processing inside chat.

Learn about Returns Automation

Team Inbox

Consolidate website chats, messaging channels, email, and your internal chat platform messages into a single, unified team messaging dashboard.

Learn about Team Inbox

Website Chat Widget

Deploy a modern, fast, and customizable chat widget on your website. Improve visitor engagement and lead conversion with glassmorphism design.

Learn about Website Chat Widget

Automate Support & Capture Leads
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Start using AI agents to answer customer questions, capture leads, and support your business 24/7 — without adding more work to your team.

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