Chat History
Chatbot chat history that saves everyone repeating themselves. Nobody starts from scratch.
Every website and WhatsApp conversation is kept, with the AI's answers and your team's replies. Returning visitors see their earlier chat, and the next teammate to help sees what was said last time.
For your customers
Come back tomorrow, and the chat is still there.
With "Save chat history for returning visitors" on, which is the default, a visitor who comes back to your site on the same browser sees their earlier conversation in the website chat widget. The order number they gave and the answer about delivery are on screen, and the AI carries on from there.
WhatsApp keeps the thread on the customer's phone anyway, and ZynfoAI keeps the same conversation on your side.
For your team
Know what was said last time before you reply.
When a chat is handed to your team through human handoff, the Customer 360 panel lists the customer's previous conversations, up to five, matched by their contact record or email. Open one and you see the full transcript, including which of your sources the AI used for each answer.
Each conversation also keeps its session details, the customer's satisfaction rating and an action history of handoffs, claims, notes and resolutions. It all sits next to the chat in the team inbox.
Find and export
Find a conversation, and take a copy when you need one.
Search by the customer's email or other details saved with the chat, a session ID or an IP address, then narrow it down with folders like Open and Resolved and the channel filter. Search looks at those details, not inside message text.
Export saves one conversation as a JSON file with every message, its sources and timestamps, useful for sharing a complaint with the owner or keeping a record. To see which questions keep coming up across all chats, use analytics.
At a glance
What ZynfoAI keeps for every conversation.
- Saved
- Every website and WhatsApp conversation, AI and human messages
- Returning visitors
- Earlier website chat shown again on the same browser (setting, on by default)
- Find
- Search by email or other saved details, session ID or IP. Filter by folder and channel
- Not yet
- Full-text search across message content
- Per customer
- Up to five previous conversations, matched by contact or email
- Per chat
- Sources behind AI answers, session info, satisfaction rating, action history
- Export
- One conversation at a time, as a JSON file
- Delete
- Remove a single conversation from the inbox
Common Questions
About chat history in ZynfoAI.
Do returning visitors see their old chat?
Yes. "Save chat history for returning visitors" is on by default for your AI agent. A visitor who comes back to your site on the same browser sees their earlier conversation and can carry on.
Where does my team see a customer's history?
In the inbox, each conversation shows the customer's profile: name, email, phone, company, tags, up to five previous conversations, satisfaction ratings and the channel they used.
Can I export conversations?
Yes, one at a time. Open a conversation in the inbox and choose Export to download it as a JSON file with every message, the sources behind AI answers and timestamps.
Does chat history include WhatsApp?
Yes. WhatsApp conversations sit in the same inbox as website chats, so a customer's history covers both.
Can I search inside message text?
Not today. Search matches a session ID, an IP address and details saved with the conversation, such as the customer's email. Use the Open and Resolved folders and the channel filter to narrow the list.
More features. All in one plan.
All featuresLet ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.