Multi-Language Chatbot
A multilingual chatbot that replies in your customer's language. From the content you already have.
For stores and local businesses whose customers don't all write in English. Each reply comes back in the language of the customer's latest message, on your website and WhatsApp, drawn from your existing pages.
How it works
One rule: answer in the language the customer used.
- 01
The customer writes
In Arabic, Spanish, Hindi or whatever they think in. No language menu, no flag to pick.
- 02
The AI reads your content
It searches your pages and files as they are, even if they are only in English.
- 03
It replies in their language
The answer comes back in the language of their latest message, with links to your original pages.
Your content
Keep your pages in one language.
You don't need a Spanish site to answer a Spanish question. The AI reads your AI knowledge base in whatever language it's written, translates the facts it finds, and adds nothing to them. Source links still point to your original pages.
If wording matters legally, such as refund terms, put that page in the language your customers need and the AI will use it.
Exact details
Names, codes and prices stay exactly as they are.
The sentence is translated. The details aren't. Product names, order numbers, discount codes, links and prices come through unchanged, so a German shopper sees the same order number your Shopify admin does.
That matters for order tracking and returns, where one wrong digit sends the customer in circles.
The same rule on WhatsApp, at midnight.
Customers often write on WhatsApp in the language they use with family. The AI answers there in that language too, from the same content as your website widget. Read more in the WhatsApp AI chatbot guide.
When a chat needs a person, human handoff passes it to your team. Chats aren't translated for your teammates, so they see the conversation as the customer wrote it, with the reason for the handoff.
At a glance
How the language rule works.
- Rule
- Reply in the language of the customer's latest message
- Switching
- The customer changes language, the next reply follows
- Mixed or unclear
- Falls back to the language of your content
- Kept exact
- Product names, order numbers, discount codes, links and prices
- Your content
- One language is enough. No translated copies needed
- Channels
- Website chat widget and WhatsApp
- Fixed text
- Greeting, welcome messages and quick replies show as you write them
- Handoff
- Your teammate sees the chat as the customer wrote it, with the handoff reason
- Languages
- No fixed list. Test yours in the Playground during the trial
Common Questions
About multilingual replies in ZynfoAI.
How does the multilingual chatbot pick a language?
It replies in the language of the customer's latest message. Spanish in, Spanish out. If a message mixes languages or it's unclear, it uses the language of your store's content.
Do I need to translate my knowledge base?
No. The AI can answer in the customer's language from content written in another language, such as an English returns policy. If you already have pages in other languages, it can use those too.
Which languages does it support?
We don't publish a fixed list, because replies come from the language models behind ZynfoAI. Test the languages your customers use in the playground during the free trial before going live.
Does it translate chats for my human agents?
No. Translation for your team isn't built in. When a chat is handed off, your teammate sees the conversation as the customer wrote it, plus an AI summary.
Does it work on WhatsApp?
Yes. The same language rule applies on your website chat widget and your WhatsApp Business number.
More features. All in one plan.
All featuresLet ZynfoAI take the first reply.
Answers on your website and WhatsApp from your own content, with your team one click away. Free for 7 days, then $99/month.