Platform Feature

Redefining Conversations with
Conversation Routing

Automatically route customer chats, tickets, and leads to the right team member based on language, topic, or account value.

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Experience the Power of Conversation Routing

AI features built to understand, respond, and elevate every customer interaction with conversation routing.

Route enterprise customer tickets directly to Dedicated Account Managers

  • Reduces response times by directing chats to the right expert immediately
  • Improves resolution rates by matching queries to agent skills
Custom Trigger
on_click → book_demo()

Assign Spanish inquiries to Spanish-speaking live agents automatically

  • Improves resolution rates by matching queries to agent skills
  • Prevents agent burnout through balanced work distribution
Lead Form Intake
Name:John Doe
Email:john@company.com

Distribute sales leads among sales reps using a round-robin model

  • Prevents agent burnout through balanced work distribution
  • Maintains VIP customer relationships with dedicated account routing
Theme Picker

Common Questions

How does ZynfoAI route incoming customer chats?

Conversations are routed based on predefined rules, customer language, message intent, agent availability, or customer value.

Can I route chats to specific teams based on location?

Yes. Geolocation rules allow routing to regional support teams (e.g., US support vs. EU support) automatically.

What is skill-based routing?

Skill-based routing directs technical queries to engineers, product questions to sales reps, and billing issues to the accounting team.

How does round-robin routing work?

Round-robin distributes incoming chats equally among online agents to keep support workloads balanced.

Can I prioritize VIP customers in the queue?

Yes, customers flagged as VIPs in your CRM bypass standard queues and are routed directly to the next available agent.

Explore More ZynfoAI Features

Discover the complete suite of tools powering ZynfoAI's customer support and sales automation ecosystem.

AI Ticketing

Automatically create, categorize, and prioritize support tickets from chat conversations. Integrate with your primary helpdesk, your ticketing system, and your project tracking software.

Learn about AI Ticketing

Analytics

Track chatbot performance, resolution rates, user satisfaction (CSAT), and conversion metrics from a centralized dashboard.

Learn about Analytics

Chat History

Preserve complete conversation logs and user profiles across multiple sessions. Deliver continuous support without repetitive queries.

Learn about Chat History

Custom Actions

Enable AI agents to fetch live data and execute API actions. Let bots update CRMs, look up account balances, and run automation loops.

Learn about Custom Actions

Document Sync

Automatically sync your AI chatbot knowledge base with Google Drive, Notion, Confluence, and website sitemaps in real-time.

Learn about Document Sync

Email Support

Draft, organize, and automate email replies using AI. Connect ZynfoAI to support@ mailboxes to resolve issues via email.

Learn about Email Support

FAQ Automation

Resolve repetitive customer questions instantly with accurate, RAG-grounded AI answers. Deflect up to 70% of support tickets.

Learn about FAQ Automation

Human Handoff

Enable seamless transition from AI chatbot to live human agents. Ensure customer issues are resolved without losing chat history or context.

Learn about Human Handoff

Lead Qualification

Automatically filter, qualify, and score website visitors. Ensure your sales team only spends time on high-intent prospects.

Learn about Lead Qualification

Live Chat

Combine AI speed with human touch. Manage real-time conversations with site visitors from a unified dashboard.

Learn about Live Chat

Multi-Language Chatbot

Serve a global audience with automatic translation and language detection. Support over 50 languages fluently in a single chatbot.

Learn about Multi-Language Chatbot

Order Tracking

Resolve shipping and order status inquiries instantly. Connect to your online store platform, your e-commerce system, and shipping providers to give real-time updates.

Learn about Order Tracking

Product Recommendations

Boost e-commerce conversion rates by delivering personalized product recommendations in chat based on customer preferences.

Learn about Product Recommendations

Returns Automation

Simplify customer returns and exchanges. Automate label generation, policy validation, and refund processing inside chat.

Learn about Returns Automation

Team Inbox

Consolidate website chats, messaging channels, email, and your internal chat platform messages into a single, unified team messaging dashboard.

Learn about Team Inbox

Website Chat Widget

Deploy a modern, fast, and customizable chat widget on your website. Improve visitor engagement and lead conversion with glassmorphism design.

Learn about Website Chat Widget

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